Lost and found software with a website that feels like yours.
vFound Lost & Found is lost and found software that gives your venue its own branded website at yourvenue.vfound.io: guests browse photos, claim privately and arrange returns; staff verify ownership.
Made forHotelsStadiums and eventsUniversitiesAirports and transit
Updated
Picture your venue’s website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
See the whole lost and found journey in one short film.
Read the transcript
Every day, guests leave something behind. Phones, wallets, the things they love. Your lost and found? Missed calls, unread emails, a spreadsheet nobody trusts. Meet vFound. Photo-first lost and found software for venues. Snap a photo. Your team adds a title and a private note, then hits publish. That's the whole job. Guests get their own lost and found page instantly. Your name, your colours, open around the clock. Guests find it and claim it. Private claims with verification questions, so the right item reaches the right person. Reunite, review claims, arrange the return, and watch the reunions add up. All in one dashboard. vFound. Lost and found, finally simple. Try it free for fourteen days.
Wherever people come and go, a front desk looks after their things.
Where teams use vFound Lost & Found
- Hotels and resortsA guest checks out and leaves a charger behind. Housekeeping takes a photo, and the guest finds it on your website from home.Lost and found for hotels
- Stadiums and arenasAfter a match, hundreds of items come in at once. Staff log each one in seconds, and fans search instead of phoning.Lost and found for stadiums
- Universities and schoolsStudents lose phones, cards and bottles every day. Every building's finds sit in one searchable place, with each claim on record.Lost and found for universities
- Airports and attractionsTravellers report a lost item from anywhere, and vFound emails them when a likely match is logged.Lost and found for airports
- Restaurants and cafésA diner calls about a forgotten scarf. Your team checks one list instead of the drawer in the back office.Lost and found for restaurants
- Gyms and fitness clubsKeys, earbuds and bottles pile up by the lockers. Members see what was found and ask for it themselves.Lost and found for gyms
From the shelf to its owner in three steps.
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
Found at reception
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
“I think that’s mine.”
Brown leather wallet · reception
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
What to check before choosing software
Log a found item, open your venue webpage as a guest, and submit a claim. Check that staff can verify private details before deciding who receives it.
A good fit: For teams that want a branded venue website where guests can browse published item photos and submit private claims.
Check your requirements: AI suggests possible matches; staff decide ownership. Arrange courier returns with your own courier and record tracking in vFound.
Two similar items
Log two similar black bags. Keep an identifying detail private, then check that staff can use it to tell the bags apart.
A guest with no match
Open the venue website on a phone, search by photo and submit a lost report. Check the guest journey before asking your team to change tools.
A disputed claim
Try a claim with an incorrect private detail. Review the evidence before approving a return, then follow the item through collection.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
$75/month per venue
Billed yearly at $900, after a 14-day free trial.
Everything in vFound Lost & Found, for your whole team.
- Your personalised guest website and QR signs
- vFound AI: photo auto-fill, smart matching and claim checks
- Guest photo search, lost report chat and translation
- Private claims, pickup booking, shipping and signatures
- Custody tools: QR labels, bins, approvals and certificates
- Unlimited items, team members and storage
Same login, same team, same workspace. Select any products when you start your one 14-day trial, or add them to your subscription later.
- vFound ParcelsScan labels rapidly, give every recipient one private pickup page, and run the queue, shelves, handovers and delivery rounds.$75/month, billed yearly · 14 days free
- vFound CheckroomRun coat check, bag check and luggage storage with private phone tickets, an exit queue and no per-ticket vFound fees.$42/month, billed yearly · 14 days free
- vFound EquipmentReserve equipment, hand out complete kits, track every asset and let borrowers self-check out, with reminders built in.$58/month, billed yearly · 14 days free
- vFound VisitorsVisitors register on their phone or your paired kiosk, their host hears at once, and a live roll call shows who is safe.$67/month, billed yearly · 14 days free
What is lost and found software?+
Lost and found software records the items a venue finds, helps owners find and claim them, and records how each one was returned, donated or disposed of. vFound adds a photo website for guests, AI that writes listings and checks claims, and a full custody record.
How much does vFound Lost & Found cost?+
US$75/month per venue, billed yearly at US$900, after a 14-day free trial that requires a valid card; cancel before day 14 to avoid the yearly charge. Items, team members and storage are unlimited, and vFound AI is included within a fair-use allowance.
Does the AI decide who gets an item back?+
No. vFound AI compares a claim with your private record and flags anything that does not add up, but a person on your team decides every return. It never identifies people from images.
Can guests use it in their own language?+
Yes. Guest pages, claim pages and guest emails work in English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic, and vFound AI translates guest messages for your team.
Do guests need an account?+
No. Guests browse your website in a browser and get a private link by email for their claim, its messages and its pickup.
Is vFound lost property management software?+
Yes. Lost property is the name the UK, Ireland and Australia use for lost and found, and vFound Lost & Found does that job: it logs each found item from a photo, lists it on your venue’s own website, takes private claims and records every return, donation or disposal. You can pay in pounds sterling, euros or Australian dollars as well as US dollars.
Is there a lost and found app for hotels and venues?+
vFound needs no app. Your team, from housekeeping to the front desk, uses it in the browser on any phone or computer and can add it to a phone’s home screen to open like an app. Guests search and claim on your venue’s own lost and found page, with nothing to download and no account.
Can we ship an item back to its owner?+
Yes. Once your team accepts a claim, the guest adds a delivery address on their private claim page. You send the item with your own courier and agree any cost with the guest, because vFound takes no payments from guests. When you mark it shipped with Canada Post, UPS, FedEx, USPS, DHL or Purolator and the tracking number, the guest is emailed a link to track it.
Is there a data processing agreement for GDPR?+
Yes. The vFound Data Processing Agreement covers the UK GDPR and the EU GDPR, is part of our Terms and applies from the moment you use vFound, and a countersigned copy is available by email. It lists every sub-processor and the security measures we keep, and owners and managers can export, correct and delete a guest’s claim details themselves.
Put it to work at your venue
Put your lost and found on the web today.
Start a 14-day free trial of vFound Lost & Found, on your own venue website. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial