Hospital lost and found software for found items, with a clear boundary.
vFound Lost & Found is a found-item register for hospital security. Staff record belongings found on wards, in waiting rooms and in car parks, keep sensitive photos staff-only and verify each claim. It is not a patient property system. It costs US$75/month per site, billed yearly at US$900.
Hospital lost and found software from vFound gives reception and security a registry for ordinary items found in public areas. It is not a patient property custody system.
Ordinary found items have a photo and a storage place at public reception.
14-day free trial we set up with you, then yearly by invoice.
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Fit and limits
- Who it is for
- Hospital reception and security teams that hold ordinary items found in public areas.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It is not a patient property custody system, so keep clinical information and patient identifiers out of the registry.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Providence Seaside Hospital keeps unclaimed articles in its Security Services department for 30 days. Providence
- Hartford Hospital stores unidentified patient belongings for 15 days, then destroys or donates them. Hartford HealthCare
Decide what belongs in this register
Found at the main waiting area
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Ordinary found items
- An umbrella handed in from the entrance.
- A scarf found in the public cafe.
- A visitor asking about a bag after leaving.
Use your established hospital process
- Property taken into safekeeping at admission or discharge.
- Medicines, clinical records and patient identifiers.
- Anything needing a specialist custody or clinical workflow.
An umbrella through the next shift
“Perdí mi mochila azul en la sala de espera.”
I lost my blue backpack in the waiting room.- Brand matches your private record
- Notebook inside, as your team noted
A suggestion only. You decide.
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- 1Receive
Record what is actually held
Photograph the umbrella at reception and record its storage location. Do not include people or paperwork in the image.
- 2Enquiry
Ask for identifying details
The visitor can search the guest page or submit a private claim. Staff compare the evidence before approving a return.
- 3Hand back
Keep the outcome on the record
Record collection after approval. The next shift can distinguish a returned item from one still waiting.
An enquiry is not proof of ownership
“I think that’s mine.”
Brown leather wallet · information desk
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
The claims queue separates work waiting for a decision from items ready for pickup. vFound AI can suggest a match, but staff decide the claim. A familiar-looking item or a similar description is a reason to check further.
Reception reviews a claim before an ordinary found item is handed back.
Check the scope with security before a trial
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Found-item photographs and storage notes | Yes | Record an ordinary found item and where the desk keeps it. Check the photo before publishing. |
| Sensitive details shown publicly | No | Do not enter clinical information. Staff can keep an item photo private; this is not a substitute for deciding whether a record belongs here. |
| Patient belongings at admission and discharge | No | vFound does not provide patient property custody. Keep that process in your established hospital system. |
| Electronic patient record connection | No | No patient record connector or clinical workflow is offered by this page. |
Trial the boundary as well as the screen
Use fictional ordinary items only. Photograph an umbrella, choose its shelf, submit a sample claim and review it as the next shift. Check the public page without signing in. If your intended workflow involves patient belongings or clinical information, this is not the workflow shown here. The 14-day trial is set up with you.
Questions from hospital found-item desks
Is this a patient property custody system?+
No. This page covers an ordinary found-item registry for hospital reception and security. It does not cover belongings taken into custody at admission, ward transfers or discharge.
Should a hospital enter patient names or medical details here?+
No. Keep clinical information and patient identifiers out of this registry. Use your established hospital process for records that require them.
Can hospital security hide a found item photo?+
Yes. Staff can keep an item photo private. Review the whole record before publishing; a private photo does not make a clinical record suitable for this workflow.
Who decides a hospital visitor's lost property claim?+
Staff decide. vFound AI suggests possible matches and checks claim details, but does not establish ownership or approve a return.
Does the found-item registry connect to an electronic patient record?+
No. This page offers no electronic patient record connection or patient-property workflow.
How should a hospital evaluate this registry?+
Start with fictional umbrellas, scarves and bags from public areas. Check photos, private claim review and hand-back records, then assess fit against your organisation's own requirements. The 14-day free trial is set up with you.
What should a hospital do with glasses a visitor left in a waiting area?+
Treat them as an ordinary found item: photograph them at reception without people or paperwork in the image and record where the desk keeps them. The visitor can search the guest page or submit a private claim, staff compare the evidence before approving a return, and the collection is recorded so the next shift can see it.
Try the workflow with sample items.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial