Queue management software: a phone ticket instead of a crowded waiting room.
Queue management software replaces a crowded waiting room and a paper number with a digital line. vFound Queue lets guests join from their own phone, shows them how many people are ahead and lets your team call the next person in one tap, with a waiting-room screen for the room. It costs US$42/month per site, billed yearly at US$504.
vFound Queue is queue management software for walk-in counters: guests join from their phone, see where they are, and your team calls the next person in one tap.
Made forGovernment countersStudent servicesService desksRepair counters
Reviewed
Fit and limits
- Who it is for
- Counters and desks where people wait in a line, such as council offices, student services, service desks and repair counters.
- Price
- US$42/month per site, billed yearly at US$504. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- Paper numbers, a clipboard of names and a crowded waiting room, with a phone ticket, a call from the desk and a screen that shows whose turn it is.
- What it does not do
- It does not take payments from guests, and it does not sell or drive hardware.
- It does not manage tables. A restaurant waitlist is a plain line.
- Only with vFound Enterprise
- More than one site, text and WhatsApp alerts through your own provider, single sign-on and deployment in your own country are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$42/month per site, billed yearly at US$504. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: 10,000 queue tickets per site a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- The Government of Ontario says that at its offices, without an appointment, wait times are less than 20 minutes unless it tells you otherwise. Government of Ontario
- Lake Macquarie City Council promises that its Customer Service Centre concierge will greet you within one minute on average. Lake Macquarie City Council
From joining to being served.
Guests join from their own phone.
They scan a QR code or open a link, choose a service and take a number. Nothing to install, no account. You can also add people at the desk.
Your team calls the next person.
Staff pick a counter and tap Call next. Two team members can never call the same person. Calls can be recalled, held or transferred.
The room sees the number.
A waiting-room screen shows the number and counter, never a name. The guest's ticket shows people ahead and an estimated wait.
Where teams use vFound Queue
- Government and council countersSeveral lines for different services, each with its own ticket letter, and a screen that tells the room whose turn it is.
- University student servicesAdvisors and registration desks run their own lines, and students wait where they like instead of in the corridor.
- Retail service desksReturns, collections and tech help each get a line, so the person at the desk always knows who is next.
Read more
- Repair and service countersCustomers join from the car or the shop floor and come to the counter when their number is called.
- Restaurant waitlistsA plain waitlist: guests join by QR code, see how many are ahead and come back when called. It does not manage tables.
- Banks and credit unionsA line per service, counters your team picks at the start of a shift and a record of how long each service takes.
What your counter gets, with nothing to install.
- Lines, services and countersSeveral lines, each with services that have their own ticket letter, plus counters.
- Join by QR code, link or kioskOn their phone, a paired tablet or the desk. Up to 10 questions at joining.
- Opening hours and limitsOpening hours and a daily limit for each line. Closed, paused and full lines say so.
- A waiting-room screenNumbers and counters on a paired screen, with a chime and an optional spoken call.
- Alerts guests can chooseBrowser alerts and email are optional. Text and WhatsApp use your own provider, with vFound Enterprise.
- Reports and an APIWaits, service times and no-shows by service and counter, CSV export, an API and webhooks.
What to check before choosing software
Join a line from a phone, call the person from the desk and watch the waiting-room screen change. Then check how your own services, counters and opening hours map onto lines.
A good fit: For counters and desks where people wait in a line: council and government offices, student services, service desks, repair counters and plain waitlists.
Check your requirements: vFound Queue does not take payments, sell hardware or manage tables. Guests are asked only the questions you choose.
A guest who joins and waits
Join from a phone, then check the ticket shows your number, the people ahead and an estimate that is labelled as one.
Two team members at once
Call the next person from two counters at the same moment and check each counter gets a different ticket.
A line that is closed or full
Close a line, then try to join it, and check the guest is told plainly that the line is closed.
Billed yearly at $504 after a 14-day free trial we set up with you.
Everything in vFound Queue, for your whole team.
- Guests join by QR code or link on their own phone, with no app or account
- Several lines, services with their own ticket letters, and counters
- Call the next person in one tap; two team members never call the same person
- A ticket page with people ahead and an estimated wait
- Opening hours, daily limits, priority, transfers and automatic no-shows
- A waiting-room screen that shows numbers and counters, never names
- Unlimited team members
vFound Enterprise
For airports, transit networks, hospitals, universities, venue groups and other organisations running many sites.
Scoped to your sites, products and requirements.
Talk to us about Enterprise- More than one site, with network management across your sites
- Single sign-on with your own identity provider
- Two-step sign-in for your people, and required across your organisation if you choose
- Deployment in your own country, when your rules require it
- Priority onboarding
- One-on-one onboarding, setup and support with our team
- Contracts and invoicing, with a negotiated service level agreement
- Custom attributes and workflow checklists on every product
- Connectors to your directory and property systems, and integrations built to order
Frequently asked questions
What is queue management software?+
Queue management software replaces a crowded waiting room and a paper number with a digital line. Guests take a number, see how many people are ahead, and the team calls each person in turn. vFound Queue does this in the browser, with no app for guests.
How much does vFound Queue cost?+
US$42/month per site, billed yearly at US$504, after a 14-day free trial we set up with you. Team members are unlimited, and a site can issue up to 10,000 tickets a day.
Do guests need an app or an account?+
No. Guests scan a QR code or open a link on their own phone, or take a number at a paired tablet, and their ticket is a private page in the browser.
Can two team members call the same person?+
No. Calling the next person happens in a single step that locks the ticket, so a ticket is only ever called by one counter at a time.
What does a guest see on their ticket?+
Their number, how many people are ahead of them and an estimated wait, which is labelled as an estimate. They can leave the line, or ask once for more time, from the ticket.
Does the waiting-room screen show names?+
No. It shows ticket numbers and the counter each one goes to. Spoken calls use the screen's own browser voice, and the text is not sent anywhere.
Can guests get text or WhatsApp alerts?+
Yes, with vFound Enterprise, through your own text or WhatsApp provider. Browser alerts and email are optional for guests on every plan.
How long are guests' details kept?+
Names, email addresses and answers are deleted a number of days after the visit that you choose, 30 unless you change it. Ticket numbers and times are kept for 13 months for your reports.
Can we ask guests questions when they join?+
Yes, up to 10 questions per line, and guests answer them before they take a number.
What happens when a guest does not come?+
A ticket is marked as a no-show automatically after the time you choose, and your team can undo it.
Which languages do guests see?+
The guest pages are available in 13 languages, chosen from the guest's browser or from a language link.
Can we connect it to our own systems?+
Yes. There is a read and write API, signed webhooks and tools for AI assistants.
What special equipment do we need?+
Any phone, tablet or computer with a browser. vFound does not sell or drive hardware, and it does not take payments.
Let your guests wait wherever they like.
Request your free trial of vFound Queue: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial