Shopping mall equipment checkout software for guest services.
Shopping mall equipment checkout software records which shopper has each wheelchair, scooter, stroller or power bank. vFound Equipment checks items out by name at guest services, with an optional signature, and shows what is still out at closing. It holds no deposits. It costs US$58/month per site, billed yearly at US$696.
vFound Equipment is shopping mall equipment checkout software for the guest services desk: hand a shopper a wheelchair, a mobility scooter, a stroller or a power bank with a scan, record who has it, and see what is still out before the centre closes.
It records the checkout and the return. It does not hold a deposit, take payment for a hire or check a shopper's identity document.
Reviewed
Fit and limits
- Who it is for
- Shopping centre guest services desks that hand shoppers wheelchairs, scooters, strollers and power banks.
- Price
- US$58/month per site, billed yearly at US$696. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A sign-out sheet or a spreadsheet, with QR labels, due times, reminders and a recorded return.
- What it does not do
- It does not hold deposits, take hire payments or check identity documents.
- It is not full asset management: it does not track depreciation or software licences.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in and deployment in your own country are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$58/month per site, billed yearly at US$696. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: 50,000 people on the people list, shared by Parcels, Equipment and Visitors, 5,000 rows per equipment import, 10 API keys and 25 webhook addresses. |
| Languages | Borrowers see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Westfield Stratford City asks for a passport, driving licence or photo ID to be left with Guest Services as a deposit for shopmobility equipment, and hires wheelchairs first come, first served. Westfield Stratford City
- Avalon Mall offers wheelchairs free at Guest Services, first come, first served, and holds the shopper's ID at Guest Services during the rental. Avalon Mall
See a checkout from label to return in one short film.
See everything in vFound EquipmentA weekend at guest services
Shoppers ask for a wheelchair at opening, families want strollers by lunchtime and phones run flat in the afternoon. The desk should know where every item is at closing.
Read more
- 1Out
Type the shopper's name
Staff can check an item out to anyone by typing their name, with an optional email for the receipt and reminders and an optional reference such as a room number. Without an email, nobody is reminded.
- 2Closing
What is still out
The Out list shows each item with who has it and when it is due, and anything overdue is marked Overdue.
- 3Back
Checked before the next shopper
Returns record the condition and a photo, and damaged items are set aside for repair.
When guest services holds an ID
vFound has no deposit field and keeps no ID document. If your desk holds a card while something is out, that stays a desk procedure, so keep ID numbers out of the reference field. A site can require the borrower's signature at every checkout.
What stays with your centre
vFound does not assess whether a shopper can use a mobility scooter safely or keep a hire agreement. Keep those steps in your own process. A checkout record is kept for 13 months after every item in it comes back or is marked lost, then deleted with its signature.
Check the fit for your centre
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Shoppers who are not on any list | Yes | Staff type a name at checkout. An email is optional and sends the receipt and reminders. |
| A signature at handover | Optional | A site can require the borrower's signature at every checkout. |
| Scooter hire fees or deposits | No | vFound takes no payments, deposits or late fees. |
| Booking a scooter in advance | Partly | People on your list can reserve an item in a category from My vFound. Shoppers who are not on the list book through the desk. |
| Battery charging and service dates | Yes | Each item holds its serial, a maintenance log and service reminders. |
Try a Saturday in the trial
In the 14-day trial, add two wheelchairs, a scooter and three power banks, check a wheelchair out to a typed name with a signature, return a power bank as damaged and look at the Out list at closing.
How vFound Equipment works
From reservation to return in three clear steps.
- 1
Build the equipment record.
Import a CSV or add photos, serial numbers, values, warranties and custom fields. Print a QR label for every item.
- 2
Reserve or hand out a whole kit.
Book a specific item or category. At pickup, scan one item or a complete kit and record the borrower and signature.
- 3
Keep returns, service and stock in sight.
Automatic reminders chase due items. Scan returns, log maintenance and run a stock-take to see what is missing.
A complete equipment desk, without per-user pricing.
- Reservations and approvalsBook an item or category, approve requests and pick up from the reservation.
- Kits and multi-item checkoutHand out a laptop, charger and bag together, with one checkout record.
- Borrower rulesSet item limits, stop new checkouts for overdue borrowers, and snap due times to opening hours.
- Self-checkout kioskBorrowers scan an exact email or ID, equipment labels and their signature.
- Assets and maintenanceTrack serials, values, warranties, custom fields and service reminders.
- Stock-takes and importsImport Snipe-IT, Sortly or Cheqroom files, then scan to find gaps.
See everything in vFound Equipment
Reserve equipment, hand out complete kits, track every asset and let borrowers self-check out, with reminders built in.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound EquipmentOne workspace for everything your desk looks after.
Frequently asked questions
How much does vFound Equipment cost for a shopping centre?+
US$58/month per site, billed yearly at US$696, after a 14-day free trial we set up with you. Items, shoppers and team members are unlimited. A group with several centres under one sign-in uses vFound Enterprise.
Can guest services check out a wheelchair to a shopper by name?+
Yes. Staff type the shopper's name at checkout, with an optional email and a signature if your site requires one. Shoppers need no account.
Does vFound take a deposit for a mall mobility scooter?+
No. vFound takes no payments, deposits or late fees. If guest services holds an ID card while a scooter is out, that stays a desk procedure.
Can shoppers reserve a scooter before they arrive?+
People on your people list can reserve an available item in a category from their My vFound page. For other shoppers, the desk records the booking.
Can we see which mall wheelchairs need repair?+
Yes. Staff record the condition and a photo on return, damaged items are set aside for repair, and each item keeps a maintenance log.
Does vFound keep a hire agreement for mobility scooters?+
No. vFound records the checkout, an optional signature and the return. Keep any hire agreement or safety briefing in your own process.
Every wheelchair back at guest services.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial