Convention centre lost and found software for the show and the day after.
vFound Lost & Found is lost and found software for convention centres. Staff record the hall where each item was found and the shelf that holds it, attendees search after the show, and each return or disposal is recorded. It costs US$75/month per site, billed yearly at US$900.
Convention centre lost and found software from vFound gives information desks and security one guest page for attendee enquiries and photographed found items, including after the exhibition has closed.
Security can find the stored object after the exhibition closes.
14-day free trial we set up with you, then yearly by invoice.
Reviewed
Picture your guest website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
Fit and limits
- Who it is for
- Convention centre information desks and security teams that answer attendee enquiries.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It takes no payments from guests. If an item goes by courier, your team arranges it and records the tracking in vFound.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Signature Boston holds unclaimed items of no obvious value for 14 days, items worth up to $250 for 60 days and items worth more for 1 year. Signature Boston
- America's Center in St. Louis holds phones for 30 days and credit and debit cards for 7 days, and sends unclaimed passports to the US Department of State. Explore St. Louis
Move-out does not end the enquiry
Found at Hall 3
Read more
During the show
- Tell attendees where to report a loss.
- Photograph ordinary found belongings at the desk.
- Describe the hall and discovery context in the record.
After move-out
- Confirm which storage shelf holds the item.
- Review enquiries arriving after attendees leave.
- Record an approved pickup or staff-arranged postal return.
Work the claim queue between shows
“Perdí mi mochila azul en el pabellón 3.”
I lost my blue backpack in Hall 3.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
The claim status distinguishes an enquiry awaiting a decision from an item ready for collection. A show badge is context for staff to check, not proof of ownership by itself.
The show has closed; claim review still has its own queue.
When the paper log stops at closing
“I think that’s mine.”
Brown leather wallet · registration desk
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
A paper log may be enough for a small show, provided the next shift can find it and the stored items. The reason to try a shared register is the handover: a photograph, an enquiry and the physical shelf need to refer to the same object after the organiser has left.
Choose the found-property part of the job
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| One public guest page for enquiries | Yes | Attendees search found items or send a lost report from a browser. |
| Hall and show context | Staff recorded | Use descriptive text; no automatic event badge or ticket lookup is implied. |
| Incident dispatch, work orders and exhibitor services | No | This page covers found belongings, not a convention operations suite. |
| Event ticketing integration | No | No event registration or ticketing connector is offered here. |
| Post-show returns | Yes | Staff review claims, arrange the hand-back and record its outcome. Any postage is arranged separately. |
Rehearse a show changeover
Create a fictional exhibition and sample charger. Log where it was found and where it is kept, submit an enquiry after the imagined move-out and hand the record to a second staff member. Check that the guest page remains the right link for the next show. Request your free trial. The 14-day trial is set up with you.
Questions from convention centre desks
Can an attendee report a loss after a convention closes?+
Yes. The guest page remains the route for a lost report, and the attendee can check possible matches using their private report link.
Does the convention page look up an exhibitor badge?+
No. This workflow has no event ticketing, badge or registration connector. Staff assess the claim details themselves.
How do we distinguish the hall from the storage shelf?+
Describe the hall and show context in the item description. Use the storage location for the shelf where the desk now keeps the object.
Is this convention incident dispatch software?+
No. This page covers found-property records, attendee enquiries and claim review. It does not promise work orders, dispatch or exhibitor service management.
Does an event badge prove a lost-item claim?+
No. Staff should compare identifying details with the item. vFound AI can suggest matches, but staff decide each claim.
What should a convention team test before using the register?+
Use a fictional show and found object, then test logging, a phone enquiry and a handover to the next shift. The 14-day free trial is set up with you.
What happens when a show changes over before someone asks about a bag left in a hall?+
Keep the show, hall and discovery context in the item’s description and record the storage shelf separately, so the record still points to the bag after move-out. The attendee can search found items or send a lost report from the guest page, and staff compare the private claim with the bag before a pickup or a staff-arranged postal return.
Try the workflow with sample items.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial