Cruise and ferry lost and found software: keep the enquiry open ashore.
vFound Lost & Found is lost and found software for cruise lines and ferry operators. Crew log what passengers leave on board, passengers who have gone ashore search and claim online, and the shore team records each shipment. It costs US$75/month per site, billed yearly at US$900.
Cruise and ferry lost and found software from vFound connects found-item photos with passenger enquiries after disembarkation. Crew log what they hold; the desk reviews claims and records the return.
The shore desk records where the found belongings are kept.
14-day free trial we set up with you, then yearly by invoice.
Reviewed
Picture your guest website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
Fit and limits
- Who it is for
- Cruise and ferry desks that answer passenger enquiries after disembarkation.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It takes no payments from guests. If an item goes by courier, your team arranges it and records the tracking in vFound.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Royal Caribbean ships items found onboard to the guest, at the guest's expense. Royal Caribbean
- Tokyo's Metropolitan Police reported about 4.5 million reports of found items and about 1.1 million reports of lost ones in one year. Tokyo Metropolitan Government
From the lounge to a shore-side enquiry
Found at the passenger deck
Read more
- 1On board
Describe the place, not just the ship
In the item description, note the public lounge or seating area where the bag was found. Record the separate storage location where staff can retrieve it.
- 2After arrival
Keep a route back to the right desk
Link your vessel or terminal guest page from your passenger guidance. A passenger can report a missing item after leaving.
- 3After review
Agree a return the desk can carry out
Approve the claim only after checking its details. If posting the item, staff choose a carrier, arrange postage separately and record tracking.
A passenger describes the missing bag
“Perdí mi mochila azul en la cubierta.”
I lost my blue backpack on the deck.- Brand matches your private record
- Camera inside, as your team noted
A suggestion only. You decide.
A location description can include the sailing and lounge as ordinary text. This does not link the report to a booking or prove that the passenger travelled. Ask for distinguishing details before approving the claim.
A passenger describes a bag and the lounge where it was lost.
Avoid promising that the next port has the bag
“I think that’s mine.”
Brown leather wallet · information desk
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Only tell the passenger what the record establishes. A found-item entry is not a scan at every pier, cabin or loading point. Record the physical storage location and confirm possession before arranging collection.
Separate found property from voyage operations
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Passenger enquiry after disembarkation | Yes | The guest page and private lost-report link open in the browser. |
| Automatic cabin or booking lookup | No | No cruise booking or passenger manifest connector is offered here. Staff check the claim evidence. |
| Offline capture at sea | No | This is an online browser workflow. Plan a separate process when connectivity is unavailable. |
| Shipping labels and postage purchase | No | Staff arrange any postage outside vFound and record the carrier and tracking number. |
| Several vessel or terminal sites | Enterprise | A one-site account is one site; several vessels or terminals need vFound Enterprise. |
Rehearse an enquiry from home
Use a fictional sailing and a sample bag. Log it at the desk, open the guest page on a phone, fill a lost report and review a claim. Test your separate process for an internet outage. The 14-day trial is set up with you.
Questions from cruise and ferry desks
Can a ferry passenger report a loss after reaching home?+
Yes. Share the relevant guest page so the passenger can submit a lost report and check possible matches through their private link.
Does vFound look up a cruise cabin reservation?+
No. This page offers no cruise booking or passenger manifest connector. Staff review the details supplied in the claim.
Will this record baggage scans between ship and pier?+
No. The workflow records found items and their storage location. It is not a baggage routing or loading system.
Can crew use this found-property workflow without internet?+
No. vFound runs online in the browser. Keep a separate procedure for periods without connectivity.
Can the shore team buy postage for a passenger in vFound?+
No. Staff arrange postage separately, then record the carrier and tracking number in the claim return workflow.
Can several ships use one vFound group?+
A one-site account is one site. Several vessels or terminals need vFound Enterprise; decide which site owns each found-item record before testing.
What happens when a passenger reports a forgotten bag after disembarking?+
The passenger can use the vessel or terminal guest page, or the private lost-report link, in the browser after leaving. The report does not link to a booking or prove the passenger travelled, so staff ask for distinguishing details before approving a claim. If the bag is posted, staff choose a carrier, arrange postage outside vFound and record the tracking number.
Try the workflow with sample items.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial