Theatre lost and found software for the morning after the show.
Theatre lost and found software records what audiences leave behind and helps return it. With vFound Lost & Found front of house photographs each find, audience members search the theatre's page after the show, and the box office checks every claim and records each return. It costs US$75/month per site, billed yearly at US$900.
vFound Lost & Found is theatre lost and found software for the box office and front of house: the team photographs what audiences leave in the auditorium, the bars and the cloakroom, and each item gets a record, a shelf and a date to keep it until.
Audience members who have already gone home search the theatre's own page or report what they lost, and the box office checks each claim before anything is handed back.
Reviewed
Picture your guest website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
Fit and limits
- Who it is for
- Theatres and performance sites whose box office holds what audiences leave behind.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It takes no payments from guests. If an item goes by courier, your team arranges it and records the tracking in vFound.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Theatre Royal Wakefield keeps property left on its premises for three months, and asks for a detailed description of the item or proof of ID, and the date it was left, before it is reclaimed. Theatre Royal Wakefield
- The Hollywood Bowl holds unclaimed items for 30 days and, when a lost item form matches something found, contacts the guest within 48 hours. Hollywood Bowl
See the whole lost and found journey in one short film.
See everything in vFound Lost & FoundAfter the curtain comes down
Found at row F
The ushers sweep the rows after the last show. By morning the box office has a bag of glasses, scarves and phones, and the calls start before ten.
Read more
- 1Sweep
Log it on the night
Front of house adds each find with a photo and the row or bar where it was found. vFound AI can draft the listing for staff to check.
- 2Search
The audience looks from home
Audience members search the theatre's page in thirteen languages, or report what they lost and get an email when a likely match is logged.
- 3Return
Collect or post
After a claim is accepted, the guest can book a pickup time within your hours, or the team arranges a return by post and records the carrier and tracking.
A claim is not proof
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Several people can describe the same black scarf. A claim asks for details only the owner would know, staff compare them with the private record and staff-only photos, and the box office accepts or declines.
Read more
For a phone or a wallet, the site can require a second owner or manager to approve the release of an item marked with a high estimated value, and the guest can sign at pickup.
The end of the holding period
“I think that’s mine.”
Brown leather wallet · box office
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Each item carries the date you will keep it until, and the Expiring soon tab lists what is about to lapse. Unclaimed items go out in numbered donation or disposal batches, each with a certificate, and an item with a claim waiting for a decision stays put.
Check the fit for your theatre
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Front of house logs finds on a phone | Yes | In the browser, with nothing to install. |
| Audiences search after the show | Yes | On the theatre's own page, or by reporting a loss and getting match emails for 90 days. |
| Cloakroom tickets for coats | Separate product | vFound Checkroom issues phone tickets for coats and bags; Lost & Found records what is left behind. |
| Sell postage for a return | No | vFound takes no payments. Staff arrange any postage and record the tracking number. |
| Several theatres | Enterprise | Each theatre is its own site. More than one site is part of vFound Enterprise. |
Try a matinee in the trial
In the 14-day trial, log three fictional finds from a phone, search the theatre's page as an audience member would, claim one and book a pickup time, then record the return.
How vFound Lost & Found works
From the shelf to its owner in three steps.
- 1
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
- 2
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
- 3
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundOne workspace for everything your desk looks after.
Frequently asked questions
How much does vFound Lost & Found cost for a theatre?+
US$75/month per site, billed yearly at US$900, after a 14-day free trial we set up with you. Items, team members and storage are unlimited. A theatre group with several houses needs vFound Enterprise.
Can an audience member search for a lost item after the show?+
Yes. They search the theatre's own page, or with a photo, and claim privately. If nothing matches yet, they can report the loss and get an email each time a likely match is logged over the next 90 days.
Can the box office post an item back to an audience member?+
Yes. Once a claim is accepted, the guest adds a delivery address on their private claim page. Your team posts it with your own courier and records the carrier and tracking number; vFound takes no payments.
Does Lost & Found handle the theatre cloakroom?+
No. Coats and bags checked into the cloakroom are vFound Checkroom, a separate product. Lost & Found records what audiences leave behind.
Can a theatre require two people to release a phone or wallet?+
Yes. Switch on Second approval for high value returns, and an item marked with a high estimated value needs a second owner or manager to approve the release.
What happens to items nobody claims at a theatre?+
Each item has a keep-until date and the Expiring soon tab lists what is about to lapse. Unclaimed items go out in numbered donation or disposal batches, each with a certificate.
Every scarf back with the right audience member.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial