vFound vs Chargerback
Chargerback describes itself as patent-protected, cloud-based lost and found software that is free to partners and earns a small amount on each item it ships.
vFound is AI-powered, photo-first lost and found software. Every venue gets its own lost and found website, and on Pro vFound AI writes listings from photos, suggests matches and checks claims while your team makes every decision. Here is how the two compare, fact by fact.
Chargerback facts checked against its public website on 23 September 2026.
Side by side
| Feature | vFound | Chargerback |
|---|---|---|
| AI features | vFound AI on Pro: photo auto-fill, a privacy guard, matching with reasons, photo search, a lost report chat, claim checks, translation and reply drafts | Describes AI and advanced image recognition in its technology.Source |
| Matching reports to items | On Pro, vFound AI ranks likely matches with a reason for each; Starter matches by text and category. Staff decide | Suggested matches on multiple attributes and auto-match on tags.Source |
| Public found items page | Yes: every venue has its own public website; photo-led on Pro | Not publicly stated |
| Online lost reports | Yes, with possible matches shown straight away and one email if a match is logged later | Owners report a lost item online through a report form.Source |
| Guest languages | English, Spanish, French, German, Dutch and Italian | Lists multi-language support.Source |
| Ownership claims | Private identifying details and staff-only photos; on Pro, an AI claim check for staff. Staff decide every claim | Not publicly stated |
| Returns | Pickup booking on Pro, or the venue’s own shipping. No shipping labels or postage payments | The owner pays a fee by card and the business prints a prepaid shipping label.Source |
| Item labels and storage | QR labels for items and storage bins on Pro | Not publicly stated |
| Reporting | Analytics and weekly AI insights on Pro | Success, year over year, chain level group and item detail reporting.Source |
| Branding | Venue name, colors and cover photo, a website widget, and your own domain on Pro | Brand level customization of communications: logos, fonts and messaging.Source |
| API and webhooks | REST API with scoped keys and signed webhooks on Pro | Not publicly stated |
| Integrations | Slack and Microsoft Teams alerts on Pro | Integrated shipping partners; compatible with legacy software platforms.Source |
| Security and roles | Owner, manager, staff and viewer roles; two-step verification | Single sign-on, multi-factor login, five permission levels and full data encryption.Source |
| Apps | Browser based on any phone, tablet or computer; nothing to install | Mobile optimized in the browser, with nothing to download.Source |
| Pricing | Published: Starter US$79 and Pro US$129 a month per venue; annual billing saves 50% | No charge to partners; Chargerback earns a small amount for each item shipped.Source |
| Free trial | 14 days, self-serve, no card | No contract needed; a live demo is offered.Source |
Choose Chargerback if
- You want lost and found at no charge to your business, with no contract.
- You want prepaid shipping labels, with owners paying for their return.
- You need single sign-on for staff or chain level reporting across many properties.
- You want image recognition and suggested matches, as Chargerback describes.
Choose vFound if
- You would rather not charge guests to get their things back: vFound charges the venue, and guests pay vFound nothing.
- You want guests to search your found items themselves on your own branded website, in six languages.
- You want AI working for guests and staff: photo auto-fill, photo search, a lost report chat, matches with reasons and claim checks, with your team deciding.
- You want pickup booking, Slack or Microsoft Teams alerts and an API with webhooks on Pro.
Frequently asked questions
What is the difference between vFound and Chargerback?+
Chargerback describes itself as cloud-based lost and found software that is free to partners and earns a small amount on each item shipped. vFound charges the venue a published subscription, gives every venue its own public lost and found website and adds vFound AI on Pro. Each Chargerback fact on this page links to its source.
Is Chargerback free?+
Chargerback says there is no charge for partners to use it and that it earns a small amount for each item shipped. In the process it describes, the item’s owner pays a fee by card before the business prints a prepaid shipping label. vFound charges the venue a published subscription instead, and guests pay vFound nothing.
Does Chargerback use AI?+
Chargerback’s website describes AI and advanced image recognition, with suggested matches on multiple attributes. vFound AI on Pro fills in listings from photos, lets guests search by photo or in six languages, ranks likely matches with a reason for each and checks claims, while staff decide every claim.
Can I bring my records across to vFound?+
Yes. On Pro, vFound imports found items from a CSV file, with a dry run that shows exactly what will be created before anything is saved. Most lost and found tools can export records as a spreadsheet, so moving usually starts with an export from your current system and a trial import into vFound.
See vFound AI with your own found items.
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