vFound vs Chargerback
Chargerback describes itself as patent-protected, cloud-based lost and found software that is free to partners and earns a small amount on each item it ships.
vFound is AI-powered, photo-first lost and found software. Every venue gets its own lost and found website, and vFound AI writes listings from photos, suggests matches and checks claims while your team makes every decision. Here is how the two compare, fact by fact.
Chargerback facts checked against its public website on 23 September 2026.
Side by side
| Feature | vFound | Chargerback |
|---|---|---|
| AI features | vFound AI: photo auto-fill, a privacy guard, matching with reasons, photo search, a lost report chat, claim checks, translation and reply drafts | Describes AI and advanced image recognition in its technology.Source |
| Matching reports to items | vFound AI ranks likely matches with a reason for each. Staff decide | Suggested matches on multiple attributes and auto-match on tags.Source |
| Public found items page | Yes: every venue has its own photo-led public website | Not publicly stated |
| Online lost reports | Yes, with possible matches shown straight away and an email each time a likely match is logged, for 90 days | Owners report a lost item online through a report form.Source |
| Guest languages | English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese and Simplified Chinese | Lists multi-language support.Source |
| Ownership claims | Private identifying details and staff-only photos; an AI claim check for staff. Staff decide each claim | Not publicly stated |
| Returns | Pickup booking and manual shipping. Optional paid shipping on enabled, reviewed routes | The owner pays a fee by card and the business prints a prepaid shipping label.Source |
| Item labels and storage | QR labels for items and storage bins | Not publicly stated |
| Reporting | Analytics and weekly AI insights | Success, year over year, chain level group and item detail reporting.Source |
| Branding | Venue name, colors and cover photo, a website widget, and a subdomain of your own website | Brand level customization of communications: logos, fonts and messaging.Source |
| API and webhooks | REST API with scoped keys and signed webhooks | Not publicly stated |
| Integrations | Slack, Microsoft Teams and Google Chat alerts | Integrated shipping partners; compatible with legacy software platforms.Source |
| Security and roles | Owner, manager, staff and viewer roles, each with their own login | Single sign-on, multi-factor login, five permission levels and full data encryption.Source |
| Apps | Browser based on any phone, tablet or computer; nothing to install | Mobile optimized in the browser, with nothing to download.Source |
| Pricing | US$75/month per venue, billed yearly (US$900 a year) | No charge to partners; Chargerback earns a small amount for each item shipped.Source |
| Free trial | 14 days, self-serve, valid card required | No contract needed; a live demo is offered.Source |
Meet vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
See everything in vFound Lost & FoundPicture your venue’s website.
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Choose Chargerback if
- You want lost and found at no charge to your business, with no contract.
- You want prepaid shipping labels, with owners paying for their return.
- You need single sign-on for staff or chain level reporting across many properties.
- You want image recognition and suggested matches, as Chargerback describes.
Choose vFound if
- You want a branded photo website and a published venue subscription, with ownership decisions and physical returns controlled by your team.
- You want guests to search your found items themselves on your own branded website, in twelve languages.
- You want AI working for guests and staff: photo auto-fill, photo search, a lost report chat, matches with reasons and claim checks, with your team deciding.
- You want pickup booking, Slack, Microsoft Teams or Google Chat alerts and an API with webhooks.
Frequently asked questions
What is the difference between vFound and Chargerback?+
Chargerback describes itself as cloud-based lost and found software that is free to partners and earns a small amount on each item shipped. vFound charges the venue a published subscription, gives every venue its own public lost and found website and adds vFound AI. Each Chargerback fact on this page links to its source.
Is Chargerback free?+
Chargerback says there is no charge for partners to use it and that it earns a small amount for each item shipped. In the process it describes, the item’s owner pays a fee by card before the business prints a prepaid shipping label. vFound charges the venue a published subscription instead, and claims are free; return postage is separate.
Does Chargerback use AI?+
Chargerback’s website describes AI and advanced image recognition, with suggested matches on multiple attributes. vFound AI fills in listings from photos, with search keywords in six languages, lets guests search by photo, ranks likely matches with a reason for each and checks claims, while staff decide each claim.
Can I bring my records across to vFound?+
Yes. vFound imports found items from a CSV file, up to 2,000 rows at a time, with a dry run that shows exactly what will be created before anything is saved. Most lost and found tools can export records as a spreadsheet, so moving usually starts with an export from your current system and a trial import into vFound.
Try vFound Lost & Found with your own desk.
Start a 14-day free trial of vFound Lost & Found. A valid card is required; cancel before day 14 to avoid the yearly charge.
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