Casino lost and found software: a wallet on a slot stool, the guest flew home at noon.
Casino lost and found software gives security a photographed, dated record of every wallet, ID, phone and piece of jewellery found on the floor, and gives guests a private way to claim it, with ownership checked against details only they would know before anything leaves the building.
With vFound, officers snap a photo and vFound AI writes the listing, switching that photo to staff-only if it shows an ID or a bank card. Guests search in twelve languages or with a photo, AI suggests likely matches and checks new claims against your private record, and every decision and handover is recorded with the name of the person who made it.
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See everything in vFound Lost & FoundWhy casino lost property needs a stricter process
A casino never closes. Security officers find or receive items across every shift: wallets and IDs on slot stools, phones at table games, rewards cards, jewellery, glasses, jackets and hotel room keys. Many items are valuable, and many guests are visiting from out of town and will not be back soon.
A handwritten log varies by officer and by shift. Descriptions are thin, the detail about where the item was found lives in one person’s memory, and a confident caller can wear down a busy desk. The risk is not only a lost return; it is releasing a valuable item to the wrong person.
How security teams use vFound
Officers log each item in the browser on a phone, tablet or podium computer, with nothing to install. Each record holds a title, category, where it was found, where it is stored, the found date and tags. A photo is enough to start, and vFound AI suggests the title, category and description for the officer to check.
- Record the exact spot, such as a slot bank or table, and the secure storage location, so any shift can find the item.
- Use tags for your own references, such as a shift or an internal report number.
- Publish a generic listing (“wallet found on the main floor”) with the photo kept private to staff.
- Every officer has their own login, so the item’s history shows who logged it, who reviewed the claim and who released it.
- Printable QR labels for items and storage bins open the record when scanned, and a field by field history records each change to the item’s details.
vFound AI checks the claim. A person releases the wallet.
Before a wallet leaves the building, someone has to be confident it is going to the right person. vFound AI gives your officers a second opinion on new claims, within a fair-use allowance, and custody tools can put a second manager and the guest’s signature between the claim and the release.
- Claim check: vFound AI compares the claim’s answers and proof photos with your private record and gives a suggestion: consistent, mixed, inconsistent or not enough detail.
- Red flags and a next question: answers copied from the public listing are flagged, and staff get a question to ask next.
- Privacy guard: when photo auto-fill reads a photo that shows an ID, a bank card or a lit screen, it switches that photo to staff-only, while the item stays listed.
- Second manager approval: an optional sign-off by a second manager before a high value item is released.
- Signature at pickup: the guest signs at handover, and the signature is printed on the claim record.
- AI suggests. Your team decides: vFound AI never changes a claim or item status on its own, and it never identifies people from images.
Verification before anything is released
Claims collect private identifying details through category-specific verification questions: the contents of a wallet, a phone’s lock screen, an engraving inside a ring. Claimants can attach proof photos. Your team compares the answers against the item and the private photos, with vFound AI’s claim check alongside, then accepts or declines.
vFound keeps the record; your own procedures decide the rest, including how identity is checked at pickup and how found cash or chips are handled. If those go through a separate process, vFound can still record the wallet or bag they were found in. Slack, Microsoft Teams or Google Chat alerts tell the security office when a claim or message arrives, without posting guests’ personal details.
What guests experience
A guest who has gone home searches your property’s branded page in English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese or Simplified Chinese, or reports what they lost and gets an email each time a likely match is logged over the next 90 days. The claim is a short form on a phone, with no account and no app. Pickup or shipment is agreed in a private conversation by email, with status updates such as ready for pickup, shipped and returned, and a guest collecting in person can book a pickup time within your hours, with an add-to-calendar link and a reminder.
How vFound Lost & Found works
From the shelf to its owner in three steps.
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
Found at reception
Guests find it themselves.
Your branded website lets guests browse photos in twelve languages. AI adds search keywords in six languages to photo-filled listings and suggests likely matches.
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
“I think that’s mine.”
Brown leather wallet · reception
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Twelve languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
$75/month per venue
Billed yearly at $900, after a 14-day free trial.
Everything in vFound Lost & Found, for your whole team.
- Your personalised guest website and QR signs
- vFound AI: photo auto-fill, smart matching and claim checks
- Guest photo search, lost report chat and translation
- Private claims, pickup booking, shipping and signatures
- Custody tools: QR labels, bins, approvals and certificates
- Unlimited items, team members and storage
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundOne workspace for everything your desk looks after.
Frequently asked questions
Can vFound AI tell when a claim does not add up?+
It can flag it for your officers. vFound AI compares a claim’s answers and proof photos with your private record, gives a suggestion (consistent, mixed, inconsistent or not enough detail), lists red flags such as answers copied from the public listing, and proposes a question to ask next. Your team makes the call.
Does vFound AI decide whether a valuable item is released?+
No. vFound AI suggests and your team decides. It never changes a claim or item status on its own and never identifies people from images. A person at your property accepts or declines each claim, and you can require a second manager’s approval before a high value item is released.
Will guests see photos of IDs and wallets?+
Only if you choose to publish them. Every item can be published with or without its photo, so an ID or wallet can be listed generically while the photo stays with staff for verification. When photo auto-fill reads a photo that shows an ID, a bank card or a lit screen, vFound AI’s privacy guard also switches that photo to staff-only.
Can we see who logged, released or declined an item?+
Yes. Every team member has their own login, and each item carries a field by field history, from logging to the claim decision to the final handover. The guest’s signature at pickup is printed on the claim record, so the release is documented too.
Does vFound meet gaming regulations?+
vFound does not claim approval under any gaming rules. It gives you a dated, attributed record of found property, claims and returns, with CSV export included. Check your own requirements with the people responsible for them at your property.
Does it work around the clock across shifts?+
Yes. It runs in the browser on any phone, tablet or computer, so every shift works from the same record, and guests can search published items and submit claims at any hour. Item changes and claim decisions are attributed to a named officer, so the morning shift can see exactly what happened overnight.
How long should we hold found items?+
That is your policy to set. Each venue sets a holding period, and expiring items are surfaced in the workspace before they lapse, so disposal or retention is a reviewed decision on the record. Unclaimed items can go out in numbered donation or disposal batches, each with a certificate.
Release valuables on evidence, not persistence.
Private photos, a second opinion from vFound AI on new claims, and a record for every shift. Start your 14-day trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
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