Shopping mall lost and found software: found in a shoe shop, asked for at guest services.
Shopping mall lost and found software gives guest services, security and tenant stores one shared, photographed record of found property, so a shopper who lost a phone somewhere between the car park and the food court can check a single page instead of phoning shops one by one.
With vFound, the person who logs an item snaps a photo, adds where it was found and where it is held, and vFound AI writes the rest of the listing. Shoppers use your centre’s own branded page in thirteen languages and search with a photo, AI suggests likely matches, and your team returns the item only after a verified claim.
Updated
Picture your venue’s website.
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Illustrative preview. Your web address is confirmed during setup.
See the whole lost and found journey in one short film.
See everything in vFound Lost & FoundWhy lost property scatters across a shopping centre
Found at the food court
In a mall, things are found everywhere: in fitting rooms and tills, on food court tables, in restrooms and the play area, on benches, in trolleys and across the car park. Some tenants hand items to guest services, some keep them behind their own counter, and security picks up more on patrol.
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The shopper, meanwhile, goes back to the store they remember, which may not be the one that has it. The logbook at guest services only covers what reached the desk. Nothing connects the tenant’s drawer, the security office and the shopper standing at the counter asking about a black purse.
One record for guest services, security and tenants
“Perdí mi mochila azul en la zona de comidas.”
I lost my blue backpack in the food court.- Brand matches your private record
- Umbrella inside, as your team noted
A suggestion only. You decide.
Guest services and security log items in the browser on any phone, tablet or desk computer. Tenant stores hand items in, and you can invite trusted tenant or security staff as team members with their own logins, so items are logged where they are found.
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- Each item records where it was found (a store, a level, a car park zone) and where it is held, so pickup is one trip.
- Shoppers search your centre’s branded page by keyword, category and date, any time, with no account and no app.
- Claims collect private identifying details, and category-specific questions help staff verify a phone, a wallet or a bag of purchases.
- Staff accept or decline, mark the claim ready for pickup, and the handover at the desk is recorded with a name and a time.
Email a photo from the counter. vFound AI writes the listing.
“I think that’s mine.”
Brown leather wallet · customer service
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Mall lost property is found far from the desk: in a fitting room, at a till, on a patrol through the car park. vFound AI lets your team start a record with a photo from wherever they are, and lets shoppers describe what they lost in their own words.
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- Email photos in: team members email or forward up to 100 photos a day to your centre’s private address, and vFound AI fills in the details when staff open each one. Only your own team’s addresses are accepted.
- Photo auto-fill: from one photo, vFound AI suggests the title, category, colour, description, tags and any brand it can actually read on the item, for staff to check.
- Duplicate warnings: if guest services and security both log the same phone, vFound AI flags it, and staff keep the earlier record or dismiss the warning.
- Lost report chat: a shopper describes the loss in their own words and language, and vFound AI asks a few short questions and fills in the report for them to check and send.
- Likely matches: a report shows likely matches with a one-line reason, and a standing watch emails the shopper each time a likely match is logged, for 90 days.
- AI suggests. Your team decides: vFound AI never changes a claim or item status on its own, and a person at your centre decides every return.
Car keys, bank cards and the pushchair by the lift
Mall lost property runs from car keys, parking tickets and prescription glasses to shopping bags full of new purchases, pushchairs, children’s toys, phones and wallets. Bags of purchases can be verified with a claimant’s proof photo, such as the receipt. Phones, wallets and bank cards can be listed with the photo kept private, so they are findable without showing anyone else’s details, and when photo auto-fill reads a photo that shows a card, an ID or a lit screen, vFound AI switches that photo to staff-only.
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Your centre sets its own holding period. Expiring items are surfaced before they lapse, and anything unclaimed is disposed of or donated on the record. CSV export is included for your own reporting. A one-line widget adds the lost and found to your centre’s own website, and Slack, Microsoft Teams or Google Chat alerts tell guest services when a claim or lost report arrives, without posting shoppers’ personal details.
What shoppers experience
A shopper scans the QR sign at guest services, an entrance or a car park pay station, searches “keys”, and sees theirs. If nothing matches yet, they can report what they lost, check possible matches straight away, and get an email each time a likely match is logged over the next 90 days. Pages and emails appear in English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese or Arabic, and a shopper can book a pickup time within your opening hours, with an add-to-calendar link and a reminder. The page carries your centre’s name, colours and cover photo, and every update arrives through a private link by email.
What guest services decides for shoppers
A clear next step.
The Lost & found page settings hold the choices that face the shopper: whether your found items stay private, the tip shown with a lost report, how often a shopper is emailed when nothing matches, an email when the team stops looking for matches, and whether a shopper can change the details of an open report. Matching runs again with the new details.
Guest services chooses what shoppers can see and how often they are emailed when nothing matches.
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Team members at the counters can email or forward photos to the venue's private address, up to 100 a day, and each waits in Inventory for staff to check. Only your own team's addresses are accepted.
Check the fit for your centre
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| Your requirement | Fit | What to check |
|---|---|---|
| Guest services, security and shop staff on one record | Yes | Team members are unlimited and each has their own login. |
| Photos emailed from a counter | Yes | Only your own team's addresses are accepted, up to 100 a day. |
| Shoppers or shop staff telling you about a find through the page | Optional | Off until an owner or manager turns it on. It collects personal details from the public, so check your privacy notice covers it first. |
| One shared record across several centres | Yes | Each centre is its own venue under one sign-in. A self-serve account holds up to three venues. |
| A link to your tenants' systems | No | vFound does not read tenant or leasing records. |
Try guest services in the trial
In the 14-day trial, email a photo from your phone to the venue address, open it in Inventory, and change a setting on your Lost & found page to see what the shopper sees. A valid card is required.
How vFound Lost & Found works
From the shelf to its owner in three steps.
- 1
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
- 2
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
- 3
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundOne workspace for everything your desk looks after.
Frequently asked questions
Can our team email photos of found items to vFound?+
Yes. Each centre gets a private email address for found items. Your team emails or forwards a photo from any counter or patrol, up to 100 a day, it waits in Inventory, and vFound AI fills in the details when staff open it. Only your own team members’ email addresses are accepted, so photos from anyone else are not added.
Does vFound AI decide which shopper gets an item back?+
No. vFound AI suggests and your team decides. It writes listings, ranks likely matches for lost reports and checks a claim’s answers and proof photos against your private record, but it never changes a claim or item status on its own. A person at your centre decides each claim and each return.
Can tenant stores log items directly?+
Yes. You can invite tenant staff as team members with their own logins, so they log items where they were found, and the item history shows their name against the items they log and the details they change. They can also email a photo to your centre’s private address for vFound AI to fill in. If you prefer tenants to hand items to guest services instead, shoppers still search one page.
How do we handle bank cards and IDs found in the centre?+
Follow your own policy for cards and identity documents. In vFound they can be recorded with the photo kept private, and when photo auto-fill reads a photo that shows a card or an ID, vFound AI’s privacy guard switches that photo to staff-only. The record shows what was found, where it went and who handled it, without publishing personal details.
What about items found in the car park?+
Log them with the car park level or zone as the place found. Car keys are a common example: the listing can stay generic while the owner proves ownership by describing the key ring or the car. Analytics and weekly AI insights show where things are lost most, so a busy level or zone stands out.
Shoppers still call guest services. Does this help?+
Yes. Staff send the page link instead of putting the caller on hold to search the storeroom. The shopper checks photos, files a claim, and your team replies inside the claim conversation. vFound AI drafts those replies for staff to edit and translates messages from shoppers who write in another language.
We manage several shopping centres. How does that work?+
Each centre runs as its own venue with its own branded page, inventory and subscription. A customer-owned group command centre shows aggregate workload, account health and policy differences and supports regional access. Pricing is per location: vFound Lost & Found is US$75/month, billed yearly at US$900, with a 14-day free trial that requires a valid card; cancel before day 14 to avoid the yearly charge. A self-serve account holds up to three venues; more than that is part of vFound Enterprise.
Can shop staff add items without a login?+
No. Photos are accepted by email only from your own team's addresses, up to 100 a day, and each waits in Inventory for staff to check.
One page for every shop, every level, every car park.
Give shoppers a single place to look, and let vFound AI write listings from photos. Start your 14-day trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial