The guest checked out. Their charger didn’t.
Hotel lost and found software gives every found item a photograph, a shelf reference and a visible place guests can check — instead of a logbook behind the front desk and a phone queue of “it’s a black charger” calls.
vFound is photo-first: housekeeping photographs the item as it is logged, the photo is published to your hotel’s own branded page, and the guest recognizes their belongings the way they actually remember them — by sight.
Why hotels outgrow the logbook
Most hotel lost and found still runs on a paper log or a spreadsheet: an item is described in a few words, stored in a back office, and matched by memory when a guest calls. That works until the descriptions blur together. One black phone charger reads exactly like the next, the person who logged the item is off shift, and the guest is already home in another city.
The result is slow phone tag, items that are never matched to their owners, and storage shelves that fill up until a seasonal clear-out. Each unreturned item is a guest who remembers your hotel for the wrong reason.
How vFound works in a hotel
Housekeeping or the front desk photographs the item on a phone as it is handed in, adds where it was found and where it will be stored, and publishes it in under a minute. Your hotel gets its own branded page at your own vFound address — the same link every time, easy to print on a card at the desk or send after checkout.
- Guests browse photos of found items around the clock, from any phone, without calling reception.
- A guest who recognizes an item submits a claim with private identifying details — the contents of the wallet, the lock-screen photo, the scratch on the case.
- Your team compares those details against the item and the private photos you chose not to publish, then accepts or declines the claim.
- Pickup or shipment is coordinated in a private conversation, and the return is recorded with a full history of who did what.
Built for how hotel teams actually work
vFound runs in the browser on any phone, tablet or front-desk computer — there is nothing to install and no per-device licence. Every team member gets their own login, so the night auditor, the executive housekeeper and the concierge see the same inventory with their own accountability trail.
Items carry a holding period matched to your policy, with expiring items surfaced before they lapse. Photos a guest should not see — a passport data page, an engraved initial you want to use for verification — stay private to staff while the item itself remains findable.
What your guests experience
Instead of describing an item from memory to a busy front desk, the guest opens your page, searches “sunglasses”, and sees them. The claim takes two minutes on a phone. Every status change and message arrives through a private link — no account to create, no app to download. The experience carries your hotel’s name, colours and cover photo, not ours.
Frequently asked questions
How do guests find our hotel’s lost and found page?+
Your hotel gets its own web address on vFound plus a printable QR sign for the front desk. Teams typically add the link to checkout emails and their website’s contact page, so guests can look for a lost item without calling.
What about items left after checkout by guests who have flown home?+
The claim conversation handles it: your team verifies ownership, then arranges shipment with the guest and records the return. vFound tracks the claim through “ready for shipment” and “shipped” so nothing is left half-done, while your hotel keeps its own courier arrangements.
Can we keep some photos private, like IDs or valuables?+
Yes. Every item can be published with or without its photo. A passport or jewellery can be listed with the photo kept private, so the item is findable but the sensitive detail stays inside your team — and becomes a strong verification question.
Does it cover the spa, restaurant and pool as well as rooms?+
Yes. Items are logged with the place they were found — room, spa, restaurant, lobby — and stored wherever your team keeps them. One hotel page covers every outlet, or a resort can run separate venues per property.
How long does setup take?+
A single property is typically up the same day: we help create the venue, brand the guest page, and invite the team. The free trial runs 30 days with no card required.
Give your guests a better ending to their stay.
Set up your hotel’s photo-first lost and found in a day. 30 days free, no credit card.
Start your free trial