vFound use cases
Every front desk looks after things for other people: a forgotten phone, a parcel, a coat, a borrowed laptop, a visitor waiting in the lobby. Here are everyday moments from real kinds of venues, and what vFound does in each one.
Pick the product you are curious about, or read them all. Each product works on its own, and they share one workspace if you use more than one.
Lost & Found use cases
For the things guests leave behind. Your team photographs each find, it appears on your own lost and found website, and the owner asks for it back with details only they would know.
Hotels and resorts
The situation: A guest checks out and leaves a phone charger in the room. They notice at the airport.
With vFound: Housekeeping takes one photo and vFound AI fills in the details. The item shows up on the hotel's own lost and found page, the guest finds it from home and asks for it back, and your team books a pickup or ships it.
Lost and found for hotelsStadiums and arenas
The situation: After a match, hundreds of items come in at once and the phone starts ringing the next morning.
With vFound: Staff log each item from a photo in seconds. Fans search your page by words or with a photo of what they lost, so fewer people need to call.
Lost and found for stadiumsUniversities and schools
The situation: Phones, student cards and water bottles turn up in many buildings, and nobody knows which desk has what.
With vFound: Every building logs into one list, with QR labels and storage bins so each item can be found on the shelf. When unclaimed items are donated or thrown away, vFound records the batch and gives you a certificate.
Lost and found for universitiesAirports and transit
The situation: A traveller is already on another continent when they realise their bag is gone.
With vFound: They report the loss from anywhere, in their own language. vFound keeps watching new finds and emails them when a likely match is logged, and staff check the claim before anything is sent.
Lost and found for airportsRestaurants and cafés
The situation: A diner phones about a scarf they left last night, and the only record is a drawer in the back office.
With vFound: Your team checks one list in a few seconds, or points the diner to your page so they can look for themselves.
Lost and found for restaurantsValuable items at any venue
The situation: Someone hands in a wallet with an ID card inside, or an expensive watch.
With vFound: When photo auto-fill sees an ID, a bank card or a lit screen, that photo is kept for staff only. You can ask for a second approval before a high value item goes back, and take a signature at pickup.
Parcels use cases
For deliveries that arrive for other people. Your desk scans each label, the person gets an email with a pickup code, and every handover is recorded.
University mailrooms
The situation: Thousands of student parcels arrive in the first weeks of term, and the queue goes out the door.
With vFound: Staff keep the camera open and scan label after label. vFound AI reads the name and room, finds the student on your list, and each student gets an email with a pickup code and QR pass.
University mailroom softwareApartment buildings
The situation: A resident is at work all week and cannot reach the package room before it closes.
With vFound: From their private page they can set a hold date, snooze reminders, or send a neighbour a separate one-time code to collect it for them.
Package rooms for apartmentsOffices and company campuses
The situation: Deliveries for staff pile up at reception, and people walk across the site to fetch them.
With vFound: Staff take parcels round the building on a delivery round and record a signature on a phone at each desk. Everything else waits on named shelves until it is collected.
Office mailroom softwareHotels
The situation: A guest's package arrives three days before they do.
With vFound: The desk logs it as usual. The guest can set a hold until their stay from their private page, so it is not sent back early, and collects it at check-in.
Package management for hotelsFood, medicine and signed deliveries
The situation: A box of food or a parcel that needs a signature sits among ordinary deliveries.
With vFound: Tag it perishable, fragile, oversized, signature required or high value. Perishables go to the top of the list and get a reminder the same day, and a signature-required parcel cannot leave unsigned.
Outgoing parcels
The situation: Your team sends returns and documents out with a courier, and later nobody can say who took them.
With vFound: Log what leaves and take the courier's signature, so every handoff is on record.
Checkroom use cases
For coats, bags and luggage that guests leave with you for a while. Each guest gets a private ticket on their phone, and the desk hands things back with one scan.
Nightclubs and bars
The situation: At 2am a guest has lost their paper ticket and the queue is growing.
With vFound: The ticket lives on the guest's phone. If they cannot show it, staff take the collector's name and a signature before handing anything back.
Coat check for nightclubsTheatres and concert halls
The situation: Everyone leaves at the same moment when the show ends.
With vFound: Guests tap their ticket to ask for their things before they reach the desk. They join the exit queue on the station screen, staff get the coat ready, and the guest gets an email when it is.
Cloakrooms for theatresHotel luggage storage
The situation: Guests check out at noon but their train leaves at six.
With vFound: Staff print a bag tag, note the exact rack or shelf, and set a collect-by time. The guest's phone ticket shows when to come back.
Luggage storage for hotelsEvents and conferences
The situation: One busy night needs three coat stations on different floors.
With vFound: Each station gets its own number range, so tickets never clash, and you can note how many guests you expect for the event.
Cloakrooms for eventsMuseums and galleries
The situation: At closing time one coat is still on the rail.
With vFound: Ending the night marks what was left behind. If you also use vFound Lost & Found, you can move it there with its photo kept for staff only, and a guest who left an email is told.
Paid coat check
The situation: You charge a small fee per coat and need the takings to add up at the end of the night.
With vFound: Record each fee as cash or as paid on your own card terminal. vFound adds no per-ticket fee, and the report shows fees by payment method and by staff member.
Equipment use cases
For things your desk hands out and expects back, such as laptops, cameras and chargers. Each item gets a QR label, a due time and reminders, so you always know who has it.
IT help desks
The situation: A member of staff needs a loaner laptop, its charger and a bag while theirs is being fixed.
With vFound: Save the three as a kit and check them out together. The borrower gets a receipt by email, a reminder before anything out for six hours or more is due, and up to three reminders if it is late.
Equipment checkout for IT desksLibraries
The situation: Members want to book a camera or tablet for the weekend.
With vFound: They reserve a specific item, or any item of that kind, and it is held for them. Due times that fall outside opening hours move to the next time you are open.
Equipment checkout for librariesSchools and universities
The situation: Students queue at the desk for cameras and laptops between classes.
With vFound: Let them check out at a paired kiosk with their exact email or ID and a signature. Set how many items each person may have, and block anyone with something overdue.
Equipment checkout for schoolsHotels and gyms
The situation: Phone chargers, adapters and rackets go out all day and not all of them come back.
With vFound: Scan the item's QR label to hand it out with a due time. At closing, one list shows what is still out and who has it.
Offices and studios
The situation: Shared kits, keys and tools slowly go missing, and the spreadsheet is out of date.
With vFound: Import your list from a CSV file, including files from Snipe-IT, Sortly or Cheqroom. Keep serial numbers, warranties and service reminders on each item, and run a stock-take by scanning to see what is missing.
Visitors use cases
A sign-in book for your building, on a phone or tablet. Visitors sign in when they arrive, the person they came to see is told at once, and you always know who is inside.
Office reception
The situation: A visitor arrives for a meeting and the receptionist has to find their host.
With vFound: The visitor signs in on their own phone from a QR sign, or on your lobby tablet. Their host gets an email right away and can reply "On my way" without an account.
Visitor management for officesSchools and campuses
The situation: The office needs to know which parents, contractors and guests are on site today.
With vFound: Everyone signs in and gets a printed badge, and signs out at the desk or from their pass. vFound takes no ID scans and no photos of visitors.
Visitor management for schoolsFactories and warehouses
The situation: Contractors must accept your safety rules, and in a fire drill you need to know who is still inside.
With vFound: Visitors agree to your terms before every sign-in, with an optional signature. In an emergency, several marshals mark people safe on one live roll call from their phones.
Contractor sign-in for sitesInterviews and meetings
The situation: Candidates arrive nervous and unsure where to park or which door to use.
With vFound: Send an invitation ahead with a QR pass. Once the visit is approved, the pass shows your arrival and parking instructions, and the desk knows who to expect.
Contractors on a long job
The situation: A builder works on site every weekday for a month.
With vFound: Give them one daily or weekday pass. It works once on each valid day, and their host is told each time they arrive.
Couriers
The situation: Couriers come and go all day, and parcels need logging too.
With vFound: Couriers sign in as a delivery visitor. If you also use vFound Parcels, they appear on the Parcels desk too, so the mailroom knows a delivery is here.
Try it at your own desk.
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