Car rental and parking lost and found software for belongings left behind.
vFound Lost & Found is lost and found software for car rental desks and car parks. Staff log what customers leave in returned cars, noting the return bay, and customers search a photographed catalogue and claim privately. It costs US$75/month per site, billed yearly at US$900.
Car rental and parking lost and found software from vFound gives the returns desk a photo record for belongings left in a vehicle, shuttle or parking facility. Staff check claims before handing anything back.
The returns office keeps the found item and storage drawer on the record.
14-day free trial we set up with you, then yearly by invoice.
Reviewed
Picture your guest website.
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Illustrative preview. Your web address is confirmed during setup.
Fit and limits
- Who it is for
- Car rental and parking desks that find belongings left in a vehicle, shuttle or parking facility.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It takes no payments from guests. If an item goes by courier, your team arranges it and records the tracking in vFound.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Europcar UK stores lost property at the rental location where it was found for 2 months. Europcar UK
- Tokyo's Metropolitan Police reported about 4.5 million reports of found items and about 1.1 million reports of lost ones in one year. Tokyo Metropolitan Government
Keep the discovery separate from storage
Found at a returned car
Read more
- 1Found
Note the return bay or shuttle stop
Put useful discovery context in the description, without copying rental paperwork or payment details.
- 2Stored
Record the drawer staff can actually search
The storage location is where the found object is kept now, rather than where the vehicle was parked.
- 3Claimed
Check what only the owner should know
Compare the private claim details with the item. A rental reference supplied by an enquirer is not an automatic verification result.
The driver can enquire after the flight
“Perdí mi mochila azul en el coche de alquiler.”
I lost my blue backpack in a rental car.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Give the renter or parking customer the guest page rather than a promise that the item has been found. Reports with no match yet remain distinct from reports that may match an item. Staff review the evidence.
Reports with a possible match are separate from those with no match yet.
Photograph the wallet, not the paperwork
“I think that’s mine.”
Brown leather wallet · returns desk
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Check photos before making them public. Staff can keep an item photo private. Avoid rental contracts, driving licences, payment cards and other identifying details in a public image.
Belongings recovery, not vehicle management
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Photograph and locate found belongings | Yes | Staff record the item and where it is stored for a later shift. |
| Rental agreement or number-plate lookup | No | No rental-system or number-plate recognition connector is offered by this workflow. |
| Barrier, valet dispatch or vehicle tracking | No | vFound does not operate parking hardware or locate a parked car. |
| Return an approved claim by post | Yes, staff arranged | Choose a carrier and record tracking. Buy postage and labels separately. |
| Automatic ownership decisions | No | Staff decide each claim; AI suggestions do not prove ownership. |
Try the next-shift handover
Use a fictional return bay and sample belongings. Have one staff member log an item and another find it from the storage note. Submit a sample enquiry from a phone, review the claim and check the separate postage process. The 14-day free trial is set up with you.
Questions from car rental and parking desks
Can a renter report an item after returning the car?+
Yes. Share your guest page so the renter can submit a lost report after leaving. Staff compare the report with the items actually held.
Does vFound connect an item to a rental agreement automatically?+
No. Staff can describe the discovery context, but this page offers no rental agreement connector or automatic renter verification.
Can a parking office use this to find a customer's car?+
No. This is a found-belongings workflow. It does not locate vehicles, read number plates or operate barriers.
Where should the returns desk record the storage drawer?+
Use the item's storage location. Keep discovery context, such as the shuttle stop or return bay, in the description so the next shift can tell the two apart.
Can we publish a wallet without its photo?+
Yes. Staff can keep an item photo private. Review the listing and exclude identifying paperwork before publishing.
Does the rental desk sell return postage through vFound?+
No. Staff arrange any postage and labels separately. The claim return workflow records the selected carrier and tracking number.
What happens when cleaning staff find a phone in a returned rental car?+
Staff photograph it, note the return bay or shuttle stop in the description and record the drawer where it is now kept. The renter can enquire through your guest page after leaving, and staff compare the private claim details with the phone before handing it back or posting it with tracking. Check the photo before publishing it; staff can keep it private.
Try the workflow with sample items.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial