Retail lost and found software for the customer service desk.
Retail lost and found software records what customers leave in a store and helps return it. With vFound Lost & Found the service desk photographs each find, keeps cards and IDs private, checks each claim and records every return or donation. It costs US$75/month per site, billed yearly at US$900.
vFound Lost & Found is retail lost and found software for the customer service desk: staff photograph what customers leave behind, from phones and bank cards to bags and glasses, and every item gets a record, a shelf and a date to keep it until.
A store can publish its found items on its own page for customers to search, or keep them private so customers report what they lost and the desk replies. Either way, each claim is checked by a person and each return is recorded.
Reviewed
Picture your guest website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
Fit and limits
- Who it is for
- Retail stores whose customer service desk holds the items customers leave behind.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It takes no payments from guests. If an item goes by courier, your team arranges it and records the tracking in vFound.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Sainsbury's stores in England and Wales hold found passports and driving licences for 48 hours and all other items, cash included, for 28 days, and customers bring ID to claim. Sainsbury's
- Halfords tells customers who lost a personal item in one of its stores that the best option is to return to the store they visited and ask a colleague whether it has been handed in. Halfords
See the whole lost and found journey in one short film.
See everything in vFound Lost & FoundA phone found at the tills
Found at the tills
Found items reach the desk from tills, fitting rooms, trolleys and the car park. The next shift should be able to answer a customer without searching a drawer.
Read more
- 1Log
Photograph it at the desk
Open vFound in the browser on any phone or desk computer and add the item with a photo. vFound AI can draft the title, category and colour for staff to check.
- 2Hold
A shelf and a date
Note where the item is kept and the date you will keep it until. The Expiring soon tab lists the items about to lapse.
- 3Return
Checked, then handed back
The customer claims with details only the owner would know. Staff compare them with the private record, accept or decline, and record the return.
Cards and ID documents stay private
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Staff choose which photos customers see, and an item can be listed without its photo. When photo auto-fill reads a photo that shows an ID, a bank card or a lit screen, vFound AI's privacy guard switches that photo to staff-only.
Read more
If your policy is to hand cards back to the bank or documents to the police within a day or two, set that item's keep-until date to match and record what happened to it. vFound does not contact banks or the police for you.
What the customer sees
“I think that’s mine.”
Brown leather wallet · customer service desk
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Customers search the store's own page in thirteen languages, or report what they lost and get an email each time a likely match is logged over the next 90 days. vFound AI suggests matches; a person on your team decides every return.
Check the fit for your store
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Log finds on a phone without an app | Yes | vFound runs in the browser. Staff take or choose a photo and note where the item is kept. |
| Keep found items off the public page | Yes | With Keep found items private on, customers report what they lost and never see the found items. |
| A different keep-until date for some items | Yes | The site holding period sets the default, and staff can change the keep-until date on an item. |
| Donate or dispose of what stays unclaimed | Yes | In numbered batches, each with a certificate. A disposal can need a witness. |
| Several stores | Enterprise | Each store is its own site. More than one site is part of vFound Enterprise. |
| Take payments or sell postage | No | vFound takes no payments from customers. Staff arrange any postage outside vFound. |
Try a week at the service desk in the trial
In the 14-day trial, log a fictional phone, a bank card and a scarf, keep the card's photo private, claim the phone as a customer and record its return. Then mark the scarf for donation and print the certificate.
How vFound Lost & Found works
From the shelf to its owner in three steps.
- 1
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
- 2
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
- 3
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundOne workspace for everything your desk looks after.
Frequently asked questions
How much does vFound Lost & Found cost for a store?+
US$75/month per site, billed yearly at US$900, after a 14-day free trial we set up with you. Items, team members and storage are unlimited. A retailer with more than one store needs vFound Enterprise.
Can a store keep its found items off the public page?+
Yes. Switch on Keep found items private. Customers can still report what they lost, but never see your found items or possible matches, and your team replies to each report.
Can a store hold bank cards for a shorter time than other items?+
Yes. The site holding period sets the default keep-until date, and staff can change it on an item. vFound does not hand cards to banks; record what your team did with each one.
Who decides which customer gets a found item back?+
A person on your team. vFound AI can compare a claim with the private record and flag answers that do not add up, but it never changes a claim or an item on its own.
Can staff record a lost item a customer reports at the counter?+
Yes. Staff can write down a lost report for a customer from Lost reports, and vFound watches new items for a likely match.
Does vFound work across several stores?+
With vFound Enterprise, each store runs as its own site under one sign-in, and Network settings show the work across them. A one-site account is one site.
Every find on the record, every return checked.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial