Museum cloakroom software for coats and bags during a visit.
Museum cloakroom software records the coats, bags and umbrellas visitors leave before entering the galleries. vFound Checkroom gives each visitor a ticket on their phone and lets staff hand items back against it, with a record of what is still stored. It costs US$42/month per site, billed yearly at US$504.
vFound Checkroom is museum cloakroom software for coats and bags deliberately left at the desk. It gives the visitor a browser ticket and helps staff prepare the right things for collection.
The entrance and exhibition cloakrooms use separate number ranges.
14-day free trial we set up with you, then yearly by invoice.
Reviewed
Fit and limits
- Who it is for
- Museums whose visitors deliberately leave coats and bags at the desk.
- Price
- US$42/month per site, billed yearly at US$504. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- Paper tickets and a handwritten list of what is where, with a phone ticket, a photo of each item and a recorded storage position.
- What it does not do
- It does not process or hold guest payments. Record cash or a card payment taken at your own desk or POS.
- When a guest has lost their ticket, vFound AI only compares their description with that night’s item photos, and staff still check who the guest is.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in and deployment in your own country are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$42/month per site, billed yearly at US$504. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- The National Gallery in London urges visitors to bring minimal items and no large bags. The National Gallery
- Gloucester Guildhall gives a numbered ticket for each item and asks for proof of ownership if the ticket is lost. Gloucester Guildhall
A visit from entrance to collection
Read more
- 1Arrive
Take in the coat and bag
Record the items and storage number at the staffed desk. A visitor can open their ticket in the browser without installing an app.
- 2Explore
Keep the ticket accessible
The ticket holds the collection code. Item photographs belong to the staff record, not the visitor ticket.
- 3Leave
Prepare before the visitor reaches the desk
The visitor asks for their things from the ticket. Staff mark them ready, check the collection code and record the hand-back.
The visitor keeps a ticket on their phone
The request to get things ready helps the desk see what to retrieve next. It is not a reservation for future cloakroom space or a promise that the visitor can open a locker.
A museum visitor asks for their things from the browser ticket.
A lost ticket and a lost coat are different
If a visitor cannot show the ticket, follow the lost-ticket check rather than returning a coat on its description alone. If the coat was found in a gallery and never checked in, use Lost & Found instead. Keep the two desk procedures clear in visitor guidance.
A staffed cloakroom, with clear limits
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Numbered storage at separate desks | Yes | Stations have their own number ranges and storage locations. |
| Guest ticket without an app | Yes | The ticket opens in the browser and includes the collection code. |
| Electronic lockers or admission gates | No | vFound does not open lockers or operate museum admission hardware. |
| Cloakroom charges | Recorded, not processed | Staff record a payment taken separately. vFound does not process the guest payment. |
| Museum accession or collections management | No | This is visitor-belongings storage, not a museum collection catalogue. |
Test a visit and a closing-time hand-back
Set a fictional museum station and rack range. Take in a sample coat, open its ticket on a phone, request it back and record the hand-back. Review the lost-ticket procedure and any fee recording separately. The 14-day trial is set up with you.
Questions from museum cloakrooms
Is museum Checkroom the same as museum Lost & Found?+
No. Checkroom is for belongings deliberately left with staff and tied to a ticket. Lost & Found is for items discovered without an owner present.
Does a museum visitor need to install a cloakroom app?+
No. The visitor ticket opens in the browser and carries the collection code.
Are coat photographs shown on the museum visitor ticket?+
No. Item photos belong to the staff record. The guest ticket holds the number, code and item details.
Can the museum charge for a checked bag through vFound?+
Staff can record payment taken separately. vFound Checkroom does not process the visitor's payment.
Will Checkroom open a museum locker?+
No. The workflow is for an attended desk. It does not control lockers or admission gates.
How should separate museum cloakrooms number their storage?+
Use stations with their own number ranges and storage locations. Test each desk's intake and hand-back with sample coats before using the workflow.
Can a museum run separate cloakroom desks with their own numbers?+
Yes. Each station has its own number range and storage locations, and the visitor’s browser ticket carries the collection code. When the visitor asks for their things, staff mark them ready, check the collection code and record the hand-back. vFound does not open lockers or operate admission hardware.
Try the workflow with sample items.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial