Government visitor management software for the front counter and the secured floors.
Government visitor management software records who visits a public building and who they came to see. vFound Visitors signs visitors in on their phone or a paired lobby tablet, emails the host, prints a badge and keeps a live list for a roll call. Screening stays with your security team. It costs US$67/month per site, billed yearly at US$804.
vFound Visitors is government visitor management software for city halls, council offices and public buildings: visitors sign in on their own phone or a lobby tablet, the staff member they came to see is emailed, and a badge prints at the desk.
Security screening, escorts and access control stay with your building's security team. vFound keeps the record of who signed in, who they came to see and when they left, and the live list for a roll call.
Reviewed
Fit and limits
- Who it is for
- City halls, council offices and public buildings whose desk signs in visitors for staff.
- Price
- US$67/month per site, billed yearly at US$804. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper visitor book at the front desk, with sign-in from a phone, an email to the host and a printed badge.
- What it does not do
- It performs no security screening, watchlist check or background check.
- It does not control doors or lifts; staff escort visitors as your procedures require.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in and deployment in your own country are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$67/month per site, billed yearly at US$804. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: 50,000 people on the people list, shared by Parcels, Equipment and Visitors, 10,000 self-service kiosk actions per site a day, 10 API keys and 25 webhook addresses. |
| Languages | Visitors see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Halifax City Hall asks every visitor, media included, to sign in and complete security screening, and the visitor badge must be visible for the whole visit and returned to security on leaving. Halifax Regional Municipality
- At Toronto City Hall, a councillor or staff member signs the visitor in at the reception desk and escorts them in the secured space, and visitor badges show void after 8 to 12 hours. City of Toronto
- A City of Saint Paul building security policy asks visitors for photo identification and to sign a visitor pass log, which records who they are, where they are going and when they entered and left. City of Saint Paul
See a visit from sign-in to roll call in one short film.
See everything in vFound VisitorsA resident with a meeting on the third floor
Public buildings sign in residents, contractors, consultants and media, often for a staff member in a secured area. The desk needs the visit on record before anyone is escorted upstairs.
Read more
- 1Sign in
On a phone or the lobby tablet
A QR sign at the entrance opens the form on the visitor's own phone, or a paired tablet at the desk takes the sign-in. There is no app and no visitor account.
- 2Host
The staff member is told
The host is emailed when the full name typed matches one person on your people list. They can reply that they are on the way, and the reply shows at the desk.
- 3Badge
Printed for the visit
Badges print in three sizes. The QR on a badge carries only a six-character desk code, never the visitor's pass.
Different rules for the counter and the secured floors
A visitor type for a counter enquiry and one for a secured office can ask different questions, show different terms and wait for different approvals. A type can need the desk to approve it before the visitor is signed in, and walk-ins can all wait for approval.
Read more
A type can also ask staff to record a visual check of a physical photo ID. vFound stores who checked and when, never the ID, and performs no screening, watchlist check or background check.
When the building is evacuated
The live roll call lists the visitors signed in to vFound, adds anyone who signs in while it runs, and lets several staff mark people safe from their own phones. It does not list employees or elected members, so keep your own staff list for evacuations.
Check the fit for your building
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Visitors sign in at a staffed desk or on their phone | Yes | From a QR sign, a pass by email or a tablet paired in the browser. |
| Each visit kept on record and exported | Yes | Choose a retention period from 7 to 365 days, and export visits at any time. |
| Security screening or bag checks | No | Screening stays with your security team. vFound records the visit. |
| Door and lift access control | No | vFound does not control access hardware. Webhooks and the API can tell your own systems when a visitor signs in. |
| Data held in your own country | Enterprise | Deployment in your own country is part of vFound Enterprise. Where data is held today is listed near the top of this page. |
| Several civic buildings under one sign-in | Enterprise | A one-site account is one site; more than one is part of vFound Enterprise. |
Walk a visit through in the trial
In the 14-day trial, set a counter type and a secured office type that needs approval, print the QR sign, sign in as each on your phone and print a badge. Then run a roll call with two phones and read the saved report.
How vFound Visitors works
From invitation to a safe departure.
- 1
Invite ahead, self-register, or use your kiosk.
Send a QR pass, share a registration link, or pair any lobby tablet with a ten-minute code. No visitor app or account.
- 2
Apply the right rules to every visit.
Set questions, terms, badge colour, approval and retention for each visitor type. Require a photo or a staff visual check of a physical photo ID when needed.
- 3
Know who is in, and who is safe.
See everyone on site, print the right badge, and run a live phone-friendly roll call with several marshals at once.
A complete visitor desk, without dedicated hardware.
- Self-registration and kioskPair any lobby tablet, or let visitors register from your QR link.
- Types and approvalsText, dropdown, checkbox and date questions, validated on the server.
- Multi-day passesOne QR pass works once on each valid daily or weekday visit.
- Host repliesHosts get email and answer from a private link without an account.
- Photo badges and visual ID checksOptional private visitor photos, photo badges and staff-recorded visual checks without storing ID documents.
- Couriers and analyticsDelivery visitors appear in Parcels, with visitor patterns in Analytics.
See everything in vFound Visitors
Visitors register on their phone or your paired kiosk, their host hears at once, and a live roll call shows who is safe.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound VisitorsOne workspace for everything your desk looks after.
Frequently asked questions
How much does vFound Visitors cost for a city hall?+
US$67/month per site, billed yearly at US$804, after a 14-day free trial we set up with you. Visitors and staff logins are unlimited. Several buildings, single sign-on and deployment in your own country are part of vFound Enterprise.
Does vFound screen visitors to a government building?+
No. It performs no security screening, watchlist check, background check or automated ID check. A visitor type can ask staff to record a visual check of a physical photo ID, and vFound keeps who checked and when, not the ID.
Can visitors to secured offices wait for approval?+
Yes. A visitor type can need the desk to approve it before the visitor is signed in, and the site can make every walk-in wait. A visitor who is not approved cannot be signed in.
Where is visitor data held for a public body?+
Where vFound holds data today is listed near the top of this page. If your rules require deployment in your own country, that is part of vFound Enterprise.
Can a public office export its visitor log?+
Yes. Visits can be exported at any time, and each visitor type keeps its records for the period you choose, from 7 to 365 days.
Does vFound escort visitors or unlock doors?+
No. Staff escort visitors as your procedures require, and vFound does not control doors, lifts or turnstiles. Webhooks and the API can tell your own systems when a visitor signs in.
Every visit on the record, from the counter up.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
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