Hotel package management software: guest packages held, found and handed over at check-in.
vFound Parcels is package management software for hotels: it logs each parcel from a photo of its label, holds it until the date you choose, emails the guest a pickup code and records who collected it.
Hotels receive parcels for guests who have not arrived yet, guests who have already left, and staff, and each one has to be found quickly at the front desk.
Updated
See a parcel go from the door to its owner in one short film.
See everything in vFound ParcelsThe front desk problem
A package arrives for a guest checking in next week. It goes into a back office, the guest asks at the desk, and nobody can find it or say who took it in.
How it works
Scan the label and vFound AI reads the name and tracking number. Log it for the guest's name and email, even if they are not on your people list.
- Hold a parcel until the guest's arrival date, so reminders start only when they are there.
- Record the shelf, and mark parcels perishable, fragile, oversized, high value or signature required.
- The guest gets an email with a pickup code, and the desk scans the code and takes a signature at handover.
- Parcels nobody collects are raised with your team after a set number of days.
- If you use Cloudbeds, a customer-controlled read:reservation key can keep minimal arrival, departure and room context current in private Stays; staff can still work manually when it is paused.
Staff deliveries too
Put your team on the people list, imported from a CSV file or kept current from a CSV link, and staff parcels are logged and handed over the same way.
One front desk suite
The same login runs vFound Lost & Found for things guests leave behind and vFound Checkroom for luggage storage, so the desk has one place for everything it looks after.
How vFound Parcels works
Three steps from arrival to collection.
Scan labels without closing the camera.
The barcode fills the tracking number and recognises major carrier formats. vFound AI reads the recipient and room from the label.
One private page keeps the recipient in control.
Their email opens every waiting parcel behind one QR, with desk arrival, snooze, hold and delegated pickup.
The desk sees who is here and where to look.
Open the live queue, take parcels from the named shelves, add an optional pickup photo and record any required signature.
A complete parcel desk in one browser.
- Rapid label loggingKeep the camera open and scan UPS, FedEx, USPS, DHL, Amazon and international postal numbers.
- Handling that stands outMark perishables, fragile, oversized, signature-required and high-value deliveries. Perishables rise to the top.
- Shelves and labelsSee occupancy and print parcel or shelf labels on thermal sheets or A4.
- Pickup queue and kioskRecipients say they are at the desk from My vFound or the shared lobby kiosk.
- Outgoing and delivery roundsRecord courier handoffs and take signed deliveries around an office or campus on a phone.
- Mailroom analyticsSee volume by day and hour, carrier mix, collection time, uncollected rate and busiest shelves.
$75/month per venue
Billed yearly at $900, after a 14-day free trial.
Everything in vFound Parcels, for your whole team.
- Rapid camera and barcode logging with carrier detection
- One My vFound pickup page with desk arrival, snooze, hold and delegate codes
- Handling tags, live pickup queue and optional pickup photos
- Shelf occupancy plus thermal and A4 parcel labels
- Outgoing courier handoffs, signed delivery rounds and analytics
- Unlimited parcels, team members and storage
See everything in vFound Parcels
Scan labels rapidly, give every recipient one private pickup page, and run the queue, shelves, handovers and delivery rounds.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound ParcelsOne workspace for everything your desk looks after.
- vFound Lost & FoundChargers and jackets guests leave behind, listed from a photo and returned.$75/month, billed yearly · 14 days free
- vFound CheckroomLuggage stored after check-out with a phone ticket and bag tag.$42/month, billed yearly · 14 days free
- vFound EquipmentChargers, adapters and umbrellas handed to guests and back.$58/month, billed yearly · 14 days free
Frequently asked questions
How much does vFound Parcels cost?+
US$75/month per venue, billed yearly at US$900, with unlimited parcels and team members, after a 14-day free trial that requires a valid card.
Can we log a parcel for a guest who has not arrived?+
Yes. Log it for their name and email and hold it until their arrival date.
Do guests need an app?+
No. Guests get an email with a pickup code and a private page in the browser.
What if a guest never collects a parcel?+
Uncollected parcels are raised with your team after a set number of days, and you can mark one returned to the sender.
Every guest package found at the desk.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial