Student housing package management software for the hall or building desk.
Student housing package management software records each package a hall or building desk receives for a resident. vFound Parcels reads the label from a photo, emails the resident one pickup code, lets roommates collect together and holds packages over breaks. It costs US$75/month per site, billed yearly at US$900.
vFound Parcels is student housing package management software for the desk in a residence hall or a student apartment building: staff scan each label, the resident is emailed a pickup code, and the handover is recorded with a name and a time.
It suits a housing desk run by resident assistants or desk workers, where packages arrive for residents who move in and out on set dates. A central campus mailroom serving many halls is covered on the university mailroom page.
Reviewed
Fit and limits
- Who it is for
- Residence hall and student apartment desks that receive packages for residents.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper parcel log or a spreadsheet, with a photo of each label, an email to the recipient and a recorded handover.
- What it does not do
- It sends notices by email, not text message, and it does not control parcel lockers.
- It notifies recipients by email, not text message, and it does not operate parcel lockers or open doors.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in and deployment in your own country are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: 50,000 people on the people list, shared by Parcels, Equipment and Visitors, 5,000 rows per people import, 10 API keys and 25 webhook addresses. |
| Languages | Recipients see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Northern Illinois University's residence halls make 10 attempts to notify a student about a package, and return or donate packages not picked up within 45 calendar days. Northern Illinois University
- The University of Illinois returns residence hall packages not picked up within two weeks while classes are in session, and holds packages over the fall, winter and spring breaks. University of Illinois Urbana-Champaign
- Michigan State University's residence hall service centers email a student when a package is logged and return mail or packages not picked up within seven days to the sender. Michigan State University
See a parcel go from the door to its owner in one short film.
See everything in vFound ParcelsMove-in weekend at the building desk
Packages arrive before the residents do. The desk needs the resident list current on the day keys are handed out, and every package on a shelf someone else can find.
Read more
- 1List
Residents from a spreadsheet or a link
Import the residents from a CSV file, or connect a CSV link your housing system publishes and vFound refreshes the list every hour. Someone already on the list with the same email is updated, not added twice.
- 2Log
Scan, shelve, notify
Staff scan each label and vFound AI reads the name and room for staff to confirm. The resident is emailed as the package is saved, with one pickup code for everything waiting.
- 3Hand over
A name and a time
At the desk, staff record who collected the package and a signature when your site requires one. Perishables are listed first.
Roommates, breaks and move-out
When staff open a package, other packages waiting for the same room are listed beside it, so roommates can collect together under one recorded handover. A resident can give a friend a separate one-time code that expires after seven days.
Read more
Before a break, a resident can set a hold date on their own page, up to a year ahead. When someone moves out and is removed from the list, packages still waiting keep their name until they are handed over or returned.
Several halls or buildings
Each desk runs as its own site, with its own residents, shelves and settings. A one-site account is one site; running several halls or buildings under one sign-in is part of vFound Enterprise.
Check the fit for your housing desk
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Desk workers on short shifts | Yes | Each worker can have a team login. Staff see a masked email address; owners and managers see the full people list. |
| Reminders and a return-to-sender list | Yes | Automatic reminders go every few days, at most three, and packages past the collection period appear on a due-back-to-sender list. |
| Holds while residents are away | Yes | The resident sets the date on their private page. Held packages get no automatic reminders. |
| Text messages to residents | No | Notices go by email, in the resident's language. |
| Parcel lockers | No | vFound runs a staffed desk. It does not control lockers or doors. |
| A direct housing system connector | No | A CSV link, SCIM or the API keeps the list current. Your housing system stays in charge of who lives where. |
Rehearse move-in in the trial
In the 14-day trial, import ten fictional residents, log packages for two roommates and a perishable, hand the roommates' packages over together and set a hold date from one resident's page.
How vFound Parcels works
Three steps from arrival to collection.
- 1
Scan labels without closing the camera.
The barcode fills the tracking number and recognises major carrier formats. vFound AI reads the recipient and room from the label.
- 2
One private page keeps the recipient in control.
Their email opens every waiting parcel behind one QR, with desk arrival, snooze, hold and delegated pickup.
- 3
The desk sees who is here and where to look.
Open the live queue, take parcels from the named shelves, add an optional pickup photo and record any required signature.
A complete parcel desk in one browser.
- Rapid label loggingKeep the camera open and scan UPS, FedEx, USPS, DHL, Amazon and international postal numbers.
- Handling that stands outMark perishables, fragile, oversized, signature-required and high-value deliveries. Perishables rise to the top.
- Shelves and labelsSee occupancy and print parcel or shelf labels on thermal sheets or A4.
- Pickup queue and kioskRecipients say they are at the desk from My vFound or the shared lobby kiosk.
- Outgoing and delivery roundsRecord courier handoffs and take signed deliveries around an office or campus on a phone.
- Mailroom analyticsSee volume by day and hour, carrier mix, collection time, uncollected rate and busiest shelves.
See everything in vFound Parcels
Scan labels rapidly, give every recipient one private pickup page, and run the queue, shelves, handovers and delivery rounds.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound ParcelsOne workspace for everything your desk looks after.
Frequently asked questions
How much does vFound Parcels cost for a student housing desk?+
US$75/month per site, billed yearly at US$900, after a 14-day free trial we set up with you. Packages, residents and desk workers are unlimited. Several halls under one sign-in are part of vFound Enterprise.
Can roommates collect their packages together?+
Yes. Opening one package lists the others waiting for the same room. Staff tick the ones being collected, and the handover records one name and one time, with a signature when the site requires one.
What happens to a resident's packages over a break?+
The resident can set a hold date on their private page, up to a year ahead. Held packages get no automatic reminders and stay off the due-back-to-sender list. Staff can still hand one over early.
How does the resident list stay current when students move out?+
Refresh it from a CSV link every hour, or import a new CSV. When someone is removed, packages still waiting keep their name until they are handed over or returned.
Does vFound text residents when a package arrives?+
No. vFound Parcels sends notices by email, and the email opens a private page with every waiting package behind one pickup code.
Is student housing package management different from a campus mailroom?+
The desk is. A hall or apartment building desk serves the residents of one building; a central campus mailroom serves many halls and departments with delivery rounds. vFound Parcels covers both, and the university mailroom page follows the central mailroom.
Every resident's package logged, every handover on record.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial