AI lost and found software that helps bring lost things home.
vFound AI is the AI in vFound’s lost and found software, working at every step within a fair-use allowance. It writes the listing from the photo you log, with search words in six languages, helps guests search with a picture, suggests the likely match and checks each new claim against your private record.
It is a teammate, not a replacement. vFound AI only suggests: a person on your team reviews each claim and decides each return. It never changes a claim or an item on its own, and it never identifies people from images.
Updated
See the whole lost and found journey in one short film.
See everything in vFound Lost & FoundAt intake: one photo, a finished listing
Staff photograph a found item on any phone and, within seconds, vFound AI fills in the form. They check the suggestion, change anything they like and save. The listing reaches your guest website with search words in six languages already written.
Photo auto-fill
Title, category, colour, a description, tags and a value band from one photo. A brand is only suggested when the AI can actually read it on the item.
Privacy guard
When photo auto-fill reads a photo that shows an ID, a bank card or a lit screen, it switches that photo to staff-only, while the item itself stays findable. Other photos are not checked, so staff choose which ones guests see.
Keywords in six languages
Items logged with photo auto-fill get search words in English, Spanish, French, German, Dutch and Italian, so “cartera” and “portefeuille” both find the wallet. Titles stay as your team wrote them.
Duplicate warnings
Logged the same umbrella twice across shifts? vFound AI flags the likely duplicate so your team can keep the earlier record or dismiss the warning.
Email photos in
Each venue has a private address. Team members email or forward photos of found items, up to 100 a day, and each one waits in Inventory, ready for auto-fill.
vFound AI across the suite
The same AI works in all five vFound products, with the same rule: it suggests, and a person decides.
In vFound Parcels it reads a parcel’s label from a photo: who it is for, their room, the carrier and the tracking number, then finds the person on your list. In vFound Equipment it names a new item from its photo, for staff to check before saving.
Visitors from an invite
Paste a meeting invite into vFound Visitors, or forward it to your venue’s private vFound address, and vFound AI suggests the expected visits: names, emails, companies, the host and the time. Staff confirm each one before it is created.
Describe the coat
When a guest has lost their checkroom ticket, staff type what the guest describes and vFound AI compares it with that night’s item photos. Staff still check who the guest is before handing anything back.
End-of-night summary
At closing, vFound Checkroom puts the night into a few plain sentences. Every number in it comes from your records.
For your desk: ask, snap and start the day
A few helpers work across the whole workspace, in whichever products your venue uses.
Ask vFound
Press ⌘K or Ctrl+K and type what you need: “log a parcel for Hana Sato, shelf B2” or “who has the Canon camera?”. Questions are answered from your venue’s own records. A change is shown as a suggestion and runs only when someone taps Do it.
One camera
On a phone, the camera button works out whether a photo shows a found item or a parcel label and opens the right form, filled in for you to check. vFound QR codes and barcodes, such as tickets, passes, equipment labels and pickup codes, are read on the phone and open their record.
A short daily summary
Home opens with a few lines on what needs doing, worded by vFound AI from your venue’s own counts and names.
For guests: search the way people remember
People remember what they lost by sight and in their own words, often in their own language. vFound AI meets them there, on your venue’s own lost and found website.
Smart matching
When a guest reports a loss, vFound AI ranks likely matches from your found items and gives a one-line reason for each.
Search by photo
A guest can search with a photo of what they lost, or of one just like it. The photo is used for that search only and never stored.
Lost report chat
Guests describe the loss in their own words. vFound AI asks a few short questions and fills in the report for them to check and send.
A standing watch
If nothing matches yet, vFound AI keeps checking new items for 90 days and emails the guest each time a likely match is logged.
For your team: a second pair of eyes on claims
A photo helps someone recognize an item, but it does not prove ownership. vFound AI reads each new claim against the private details your guests never see, then hands your staff a clear suggestion and the next question to ask. The check runs in the background, so it can appear a moment after the claim arrives.
Claim check
Answers and proof photos compared with your private record: consistent, mixed, inconsistent or not enough detail, with red flags such as answers copied from the listing.
Translation
Guest messages and reports in another language are translated for your team, and staff can reply in the guest’s language.
Reply drafts
vFound AI drafts a reply to the guest. Your team edits it, adds anything it needs and sends it.
Weekly insights
A short weekly read of what was found, what went home and where things go missing, by email and on your dashboard.
Built to be trusted
AI in lost and found touches other people’s belongings and personal details, so vFound AI is designed around a few firm rules.
- AI suggests, your team decides. vFound AI never changes a claim or an item on its own.
- Ask vFound runs a change only when a person taps Do it, and it never hands anything over, signs anyone out, decides a claim or deletes anything. Without AI, the same box still finds codes and names.
- vFound AI never identifies people from images.
- Photos a guest uses to search are not stored. When photo auto-fill reads a photo that shows an ID, a bank card or a lit screen, it switches that photo to staff-only.
- Each venue can switch AI off at any time in Settings, and vFound keeps working as normal.
- vFound AI is included at no extra cost, with no per-photo or per-message charges, within a fair-use allowance: up to 300 AI requests per venue a day, within a monthly AI budget shared across vFound. If a limit is reached, AI features pause and your team carries on by hand.
- The AI providers vFound uses are named in our privacy information.
What vFound AI is not
It is not automatic ownership verification: a claim check is a suggestion for your staff, never a decision. It is not facial recognition. And it does not replace your venue’s own policy for holding, returning or disposing of items; it helps your team apply that policy faster and more consistently.
How vFound Lost & Found works
From the shelf to its owner in three steps.
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
Found at reception
Guests find it themselves.
Your branded website lets guests browse photos in twelve languages. AI adds search keywords in six languages to photo-filled listings and suggests likely matches.
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
“I think that’s mine.”
Brown leather wallet · reception
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Twelve languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
$75/month per venue
Billed yearly at $900, after a 14-day free trial.
Everything in vFound Lost & Found, for your whole team.
- Your personalised guest website and QR signs
- vFound AI: photo auto-fill, smart matching and claim checks
- Guest photo search, lost report chat and translation
- Private claims, pickup booking, shipping and signatures
- Custody tools: QR labels, bins, approvals and certificates
- Unlimited items, team members and storage
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundFrequently asked questions
What is AI lost and found software?+
AI lost and found software uses AI models to handle the repetitive parts of lost property: describing found items from photos, matching guest reports to items, translating messages and flagging claims that need a closer look. In vFound, AI results are suggestions, and no claim or item changes until a person on your team acts.
How accurate is vFound AI?+
vFound AI describes what it can see in the photo and only suggests a brand when it can read one on the item. Every auto-filled listing is shown to your staff to check before it is saved, and each claim check is a suggestion, so a person always confirms the result before it matters.
Does vFound AI decide who gets an item back?+
No. vFound AI can say whether a claim looks consistent with your private record and suggest a question to ask, but it never accepts, declines or closes a claim. A person on your team reviews each claim and decides whether to hand anything over.
What does vFound AI see?+
The item photos and details your team logs, and for guest features the report, photo, message or claim answers a guest sends. In the workspace it sees what staff type in Ask vFound (with phone numbers removed), a meeting invite they paste or forward, a coat description with that night’s checkroom photos and notes, and the counts and names behind the daily summaries. Photos used for guest photo search are not stored, and vFound AI never identifies people from images. The AI providers vFound uses are named in our privacy information.
Can we switch vFound AI off?+
Yes. An owner or manager can switch AI off for a venue at any time in Settings. vFound then works exactly as it does without AI: staff fill in item details themselves and guest searches use the words in each listing. The same happens if the fair-use allowance is reached, until it resets.
Is vFound AI included in the price?+
Yes. vFound AI is included at no extra cost, with no per-photo or per-message charges, within a fair-use allowance. Every trial includes vFound AI within the same allowance. A valid card is required; cancel before day 14 to avoid the yearly charge.
Put vFound AI to work on your lost and found.
Start a 14-day free trial with vFound AI included, on your own venue website. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial