vFound vs Lost Returns
Lost Returns is lost and found software with a custom-branded portal where customers report items and see only their own claims, quoted by business size with a free trial. vFound Lost & Found gives every site a public found items website where guests search photos and claim privately. It costs US$75/month per site, billed yearly at US$900.
Lost Returns describes itself as a lost property management service for businesses in travel and other industries, with a branded guest portal, automatic matching and carrier shipping integrations.
vFound Lost & Found gives every site its own lost and found website, where guests search published photos and claim privately, while vFound AI writes listings and suggests matches and your team decides. Here is how the two compare, fact by fact.
Lost Returns facts checked against its public website on 11 November 2026.
Reviewed
Side by side
| Feature | vFound | Lost Returns |
|---|---|---|
| Price | US$75/month per site, billed yearly (US$900 a year); 14-day free trial we set up with you | Not publicly stated as figures: monthly or annual plans, with a personal quote based on business size and needsSource |
| Free trial | 14 days, set up with you | A no-obligation free trial of 30 days; getting started begins with a demo booked through the teamSource |
| Public found items page | Yes: every site has its own photo-led public website, where guests search by text or photo and claim privately | Customers reach their claim through a secure portal and can view only their own items; a public list of found items is not publicly statedSource |
| Online lost reports | Yes, with possible matches shown straight away and an email each time a likely match is logged, for 90 days | A custom-branded self-service portal where customers report lost items and follow claim progressSource |
| AI features | vFound AI: photo auto-fill, a privacy guard, matching with reasons, photo search, a lost report chat, claim checks, translation and reply drafts | The home page names AI inventory matching, and its FAQ says it uses image recognitionSource |
| Matching | vFound AI ranks likely matches with a reason for each. Staff decide | The home page says the system automatically matches reported lost items with your found item inventorySource |
| Returns | Pickup booking and manual shipping; claims are free and return postage is separate | The Features page lists UPS, FedEx and USPS carrier connections for scheduled pickups and tracking, and packing materials; its FAQ describes a donation service for unclaimed itemsSource |
| Item labels and storage | QR labels for items and storage bins | Customizable storage with barcode tracking and categorization, working with barcode scanners, cameras, signature pads and label printersSource |
| Guest languages | English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic | Several languages, including English, Spanish, French and German; it does not say whether this covers the guest portal, staff screens or bothSource |
| Reporting | Analytics and weekly AI insights | Downloadable reports on recovery rates, service performance and trendsSource |
| Security and roles | Owner, manager, staff and viewer roles, each with their own login; single sign-on is part of vFound Enterprise | The FAQ says it complies with the GDPR and uses encryption; roles and single sign-on are not publicly statedSource |
| Apps | Browser based on any phone, tablet or computer; nothing to install | A cloud-based platform that works in the browser with nothing to installSource |
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Fit and limits
- Who it is for
- Sites with a front desk or security office that find guests’ belongings and want to give them back, such as hotels, stadiums, universities and airports.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It takes no payments from guests. If an item goes by courier, your team arranges it and records the tracking in vFound.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Tokyo's Metropolitan Police reported about 4.5 million reports of found items and about 1.1 million reports of lost ones in one year. Tokyo Metropolitan Government
- Theatre Royal Wakefield keeps property left on its premises for three months, and asks for a detailed description of the item or proof of ID, and the date it was left, before it is reclaimed. Theatre Royal Wakefield
Choose Lost Returns if
- You run an airline, airport, cruise line or similar business and want carrier shipping integrations, packing supplies and a donation service for unclaimed items.
- You want a branded call centre and live webinar support listed on its Features page.
- You want a free trial of 30 days arranged through a demo.
Choose vFound if
- You want a published yearly price per site and a 14-day free trial, without a quote.
- You want guests to browse your found items by photo on your own branded website, in thirteen languages.
- You want vFound AI to write listings, suggest matches with reasons and check claims, while staff decide.
- You also run parcels, coat check, equipment or visitors at the same desk.
Meet vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
See everything in vFound Lost & FoundPicture your guest website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
Frequently asked questions
Does Lost Returns publish its prices?+
Not on the pages we checked on 11 November 2026. Its FAQ says plans are monthly or annual and quoted by business size and needs, and offers a free trial of 30 days. vFound Lost & Found costs US$75/month per site, billed yearly at US$900.
Can guests browse found items on Lost Returns?+
Its FAQ says that after a customer reports a lost item they can open their claim in a secure portal and view only their own items. The pages we checked do not describe public browsing of all found items. With vFound, every site has its own website where guests search published photos by text or photo and claim privately.
Try vFound Lost & Found with your own desk.
Request your free trial of vFound Lost & Found: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial