Nightclub lost and found software for the morning after.
Nightclub lost and found software records what guests leave after a night and helps return it. With vFound Lost & Found staff photograph each find, keep phones and cards private, let guests search the club's page the next day and record each return. It costs US$75/month per site, billed yearly at US$900.
vFound Lost & Found is nightclub lost and found software for the team that opens up the next day: the phones, cards, keys and jackets left after a night get a photo, a record and a date to keep them until.
Guests search the club's own page or report what they lost, instead of messaging every social account, and the team checks each claim against the private record before anything is handed back.
Reviewed
Picture your guest website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
Fit and limits
- Who it is for
- Nightclubs and late sites whose team returns what guests leave after a night.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- It takes no payments from guests. If an item goes by courier, your team arranges it and records the tracking in vFound.
- vFound AI suggests matches and checks claims, but a person on your team decides every return.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- XOYO in London holds items not collected by the end of the night for a maximum of 30 days and then donates them to charity, and a guest who loses a cloakroom ticket must prove ownership. XOYO
- Ministry of Sound stores an item found in the club or left in the cloakroom for a maximum of 30 days, and asks guests to email what it is, where it was left and when. Ministry of Sound
- fabric in London holds lost items for 4 weeks, and guests with a cloakroom ticket collect at set times. fabric London
See the whole lost and found journey in one short film.
See everything in vFound Lost & FoundClosing time, then the clean-up
Found at the main bar
After close the floor team finds phones under booths, cards at the bar and a jacket nobody collected. The day team should not have to rely on a note on the office desk.
Read more
- 1Log
A photo before the shift ends
Staff add each find on a phone in the browser and note where it is kept. vFound AI can draft the listing for staff to check.
- 2Search
Guests look the next day
Guests search the club's page in thirteen languages, or describe the loss and get likely matches. A search with a photo is used for that search only and not stored.
- 3Return
Checked, then handed back
The guest claims with details only the owner would know, staff compare them with the private record and record the return.
Phones and cards stay with staff
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
List a phone or a card without its photo, or keep the photo private to staff. When photo auto-fill reads a photo that shows an ID, a bank card or a lit screen, vFound AI's privacy guard switches that photo to staff-only.
Read more
The lock screen, a case sticker or the name on a card then become the verification question, and the guest's signature at pickup can be printed on the claim record.
Thirty days later
“I think that’s mine.”
Brown leather wallet · office
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Each item carries the date you will keep it until, and the Expiring soon tab lists what is about to lapse. Unclaimed items go out in numbered donation or disposal batches, each with a certificate.
Check the fit for your club
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Log finds on a phone after close | Yes | In the browser, with nothing to install, and each staff member on their own login. |
| Guests search the next day | Yes | On the club's own page, or by reporting the loss and getting match emails for 90 days. |
| Coats checked in at the cloakroom | Separate product | vFound Checkroom issues phone tickets; Lost & Found records what is left behind. |
| Take a fee for a return | No | vFound takes no payments from guests. |
| Several clubs | Enterprise | Each club is its own site. More than one site is part of vFound Enterprise. |
Try a Saturday in the trial
In the 14-day trial, log a fictional phone with its photo kept private, a card and a jacket. Claim the phone as a guest, answer the lock screen question and record the return with a signature.
How vFound Lost & Found works
From the shelf to its owner in three steps.
- 1
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
- 2
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
- 3
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundOne workspace for everything your desk looks after.
Frequently asked questions
How much does vFound Lost & Found cost for a nightclub?+
US$75/month per site, billed yearly at US$900, after a 14-day free trial we set up with you. Items, team members and storage are unlimited. A group with several clubs needs vFound Enterprise.
Can guests find a phone they left at the club without calling?+
Yes. They search the club's own page, or report the loss and get an email each time a likely match is logged over the next 90 days. The claim is a short private form with no account.
Will other guests see photos of a found bank card?+
Only if you publish them. A card can be listed without its photo, and photo auto-fill switches a photo that shows a bank card or an ID to staff-only.
Does Lost & Found replace our cloakroom tickets?+
No. Coats and bags checked into the cloakroom are vFound Checkroom, a separate product. Lost & Found records what guests leave behind elsewhere in the club.
Can the club take a fee before returning an item?+
No. vFound takes no payments from guests. If your club charges for posting an item, arrange that outside vFound and record the return.
Can the guest sign when they collect an item from the club?+
Yes. With Signature at pickup on, the guest signs on your phone or tablet at collection and the signature is printed on the claim receipt.
The morning after, sorted.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial