Parcel management software for buildings: one desk for every resident and tenant.
vFound Parcels is parcel management software for buildings: staff photograph each label, vFound AI reads who it is for and the unit or suite, and the resident or tenant gets an email with a pickup code. It records who collected each parcel and when.
It is made for the one front desk or package room that receives for everyone in a building: apartment and condo residents, office tenants and their staff, students in a managed residence, coworking members and the building team itself.
Updated
See a parcel go from the door to its owner in one short film.
See everything in vFound ParcelsOne front desk, many kinds of recipient
A mixed-use building rarely has one kind of recipient. In the same hour the desk signs for a resident's groceries, a courier envelope for a tenant's office and spare parts for the facilities team. vFound keeps all of them on one people list, so staff search one place and every handover follows the same steps.
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Each person has a name, an email, a room or apartment field and an optional ID or reference. The room field is free text, so it holds an apartment number, an office suite or a floor, and vFound AI reads the same detail from the label for staff to confirm.
- Import a spreadsheet saved as CSV. Someone already on the list with the same email is updated, not added twice.
- Connect a public HTTPS CSV link, such as a resident or tenant report your property system publishes, and vFound refreshes the list every hour.
- Offices that run Microsoft Entra ID, Okta, OneLogin or JumpCloud can keep this people list in step with their directory through SCIM 2.0. It does not create sign-ins.
- With vFound Enterprise, coworking operators on OfficeRnD Flex can sync members through a read-only connection, with an optional location filter.
- Add or change people by hand, or through the vFound API. The list holds up to 50,000 people per building.
From the loading dock to the pickup
A carrier drop can be dozens of parcels for residents, offices and staff at once. The desk logs them in one pass and each recipient is told as their parcel is saved.
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- Keep the camera open and scan the whole drop. The barcode fills the tracking number and recognises UPS, FedEx, USPS, DHL, Amazon, Canada Post, Royal Mail and other international post.
- vFound AI reads the name and unit from the label and suggests the person on your list. Staff confirm, or type the name when a label cannot be read.
- Mark perishable, fragile, oversized, signature-required and high-value parcels. Perishables are listed first and get a reminder about four hours after they arrive.
- Put each parcel on a named shelf, see how full each shelf is and print parcel or shelf labels.
- The recipient's email opens a private My vFound page with every waiting parcel behind one pickup code, its tracking number and carrier link, and where to collect it. From it they can set a hold date while away, snooze reminders or send a one-time code to someone collecting for them.
- When they reach the desk, they say so from that page or the lobby kiosk, and staff see them in a live queue.
- Staff record who collected the parcel and their signature, and can add a pickup photo. A signature-required parcel cannot leave unsigned.
Several buildings, one sign-in
Each building runs as its own venue, with its own people list, shelves, settings and subscription, so one building's residents never appear in another's search. One owner sign-in can open and switch between your buildings, and the cross-venue overview shows the parcels waiting and the work that needs attention in each.
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For a portfolio, a customer-owned group command centre shows aggregate workload, account health and policy differences across the buildings you own, and gives existing team members group-wide or regional access. Group access never grants billing or the right to close a building's account. A self-serve account holds up to three venues; more than that is part of vFound Enterprise.
Software without lockers
vFound runs a staffed desk or package room. It is honest about what it leaves to other systems, so you can plan around them before you buy.
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- It does not control parcel lockers, open doors or issue access credentials. Shelves, a pickup code and a signature do the locker's job.
- Arrival notices, reminders and pickup confirmations go by email, in the recipient's language. vFound does not send texts to phones.
- There is no direct connector for Yardi, RealPage, Entrata or BuildingLink. A CSV link, SCIM or the API keeps the people list current, and your property system stays in charge of who lives or works in the building.
- It does not track a parcel with the carrier before it reaches your building. Tracking starts when your desk logs it.
What to test in a trial
Run one real morning's deliveries through the 14-day trial before you decide, with the people who will use it at the desk.
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- Log parcels for a resident, an office tenant and a member of staff, and check each is matched to the right person and unit.
- Have a resident set a hold date, then send a delegate code to a neighbour and hand the parcel to the neighbour.
- Mark a parcel signature required and confirm it cannot be handed over without a signature.
- Connect your resident or tenant list as a CSV link and check what happens when someone moves out.
- Search the history for a parcel a week later and see who logged it, who collected it and when.
Which kind of building is yours?
One front desk can serve very different buildings. Start with the page closest to yours.
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- Apartments and condos A concierge desk, residents who send a neighbour and shift handovers.
- Office buildings Reception intake and a signed delivery to the right desk.
- Student residences A central mailroom, many halls and holds for breaks.
- Coworking spaces Members of many companies, and members who leave.
- Hotels Parcels for guests and for staff, kept apart.
Check the fit for your portfolio
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| Your requirement | Fit | What to check |
|---|---|---|
| Residents, offices and staff on one list | Yes | One people list for the building, up to 50,000 people, imported from a CSV file or kept current from a CSV link. |
| Several buildings under one sign-in | Yes | Each building is its own venue with its own list and shelves. A self-serve account holds up to three venues. |
| More than three buildings | Enterprise | Multi-site management for more than three venues is part of vFound Enterprise. |
| Parcel lockers or door control | No | Shelves, a pickup code and a signature do the locker's job at a staffed desk. |
| Yardi, RealPage, Entrata or BuildingLink | No direct connector | Use a CSV link, SCIM or the API. There is no native tenant/leasing records connector; your property system stays in charge of who lives or works in the building. |
| Text messages to residents | No | Notices go by email, in the recipient's language. |
How vFound Parcels works
Three steps from arrival to collection.
- 1
Scan labels without closing the camera.
The barcode fills the tracking number and recognises major carrier formats. vFound AI reads the recipient and room from the label.
- 2
One private page keeps the recipient in control.
Their email opens every waiting parcel behind one QR, with desk arrival, snooze, hold and delegated pickup.
- 3
The desk sees who is here and where to look.
Open the live queue, take parcels from the named shelves, add an optional pickup photo and record any required signature.
A complete parcel desk in one browser.
- Rapid label loggingKeep the camera open and scan UPS, FedEx, USPS, DHL, Amazon and international postal numbers.
- Handling that stands outMark perishables, fragile, oversized, signature-required and high-value deliveries. Perishables rise to the top.
- Shelves and labelsSee occupancy and print parcel or shelf labels on thermal sheets or A4.
- Pickup queue and kioskRecipients say they are at the desk from My vFound or the shared lobby kiosk.
- Outgoing and delivery roundsRecord courier handoffs and take signed deliveries around an office or campus on a phone.
- Mailroom analyticsSee volume by day and hour, carrier mix, collection time, uncollected rate and busiest shelves.
See everything in vFound Parcels
Scan labels rapidly, give every recipient one private pickup page, and run the queue, shelves, handovers and delivery rounds.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound ParcelsOne workspace for everything your desk looks after.
- vFound VisitorsContractors, guests and couriers signed in at the lobby, with the resident or tenant host told by email.$67/month, billed yearly · 14 days free
- vFound Lost & FoundKeys, phones and cards found in lobbies, lifts and shared spaces, listed from a photo.$75/month, billed yearly · 14 days free
Frequently asked questions
How is vFound Parcels priced for a building with residents and offices?+
Per building, whoever lives or works there. Each building is one venue at US$75/month, billed yearly at US$900, with unlimited parcels and team members and room for 50,000 people on its list. It starts with a 14-day free trial that requires a valid card; cancel before day 14 to avoid the yearly charge.
We manage several buildings. Do we need separate accounts?+
No. Each building is its own venue with its own subscription, but one owner sign-in switches between them and the cross-venue overview shows what is waiting in each. A customer-owned group command centre can give your managers group-wide or regional access. A self-serve account holds up to three venues; more than that is part of vFound Enterprise.
Does it work without package lockers?+
Yes. vFound is made for a staffed desk or package room, where shelves, a pickup code and a signature take the place of a locker. It does not control lockers or doors, so a building that has them runs them separately.
How are residents and tenants told a parcel arrived?+
By email, as soon as the desk logs it, with a pickup code, the tracking number and a link to their private My vFound page. Reminders follow by email while the parcel waits, and one email confirms the pickup when they collect. vFound does not send texts to phones.
Can we import tenants from Yardi, BuildingLink or a spreadsheet?+
From a spreadsheet, yes: upload a CSV file, or connect a CSV link that vFound refreshes every hour. vFound has no direct Yardi, RealPage, Entrata or BuildingLink connector, so if your system can publish a CSV report, use that link, or keep the list current through SCIM or the vFound API.
Every parcel in the building, on the record.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial