Event lost and found software: the event ends, the lost property doesn’t.

Why events are the hardest lost and found

A festival compresses a city’s worth of lost property into a weekend, then removes the venue. Attendees leave in their thousands, the site office closes, and the organizer is left with crates of phones, cards, sunglasses, tents and chargers, and an inbox of messages that all start with “I think I lost…”.

Without a system, the crates end up in someone’s office and the messages get answered by memory. With a description-only spreadsheet, matching is guesswork. The fix is the photograph: people recognize their own belongings instantly, even when they can’t describe them.

From site sweep to doorstep return

During and after the event, crew photograph and log items from their phones, with no hardware and nothing to install, and as many people can log at once as you have crew. vFound AI writes the listings from the photos, and the catalogue lives on your event’s own branded vFound page.

• Publish the page link in your post-event email and social channels. Attendees search photos instead of emailing descriptions.
• Claims collect private identifying details, so the crew can verify ownership honestly and quickly.
• Returns by post are arranged in the claim’s private messages, local attendees can book a pickup time with an add-to-calendar link and a reminder, and every completed return is recorded.
• When the holding window closes, remaining items are moved to donation or disposal with an audit trail, and the event is cleanly closed out.

vFound AI for the weeks after the gates close

An event’s lost property arrives in one rush, and the messages about it trickle in for weeks from people who have gone home, some written in other languages. vFound AI writes the listings, ranks likely matches for lost reports and checks new claims against your private record, all within a fair-use allowance.

• Crew snap a photo and vFound AI suggests the title, category, colour, a brand it can read on the item and a description, ready to check and save.
• If two crew members log what looks like the same jacket, vFound AI flags a possible duplicate, and staff keep the earlier record or dismiss the warning.
• Attendees can describe a loss in their own words and language; vFound AI asks a few short questions, fills in the report for them to check and send, and ranks likely matches with a one-line reason for each.
• A standing watch keeps checking new items for 90 days and emails the attendee each time a likely match is logged.
• Messages in another language are translated for your crew, and staff reply in the attendee’s language, starting from a draft written by vFound AI.
• The claim check compares a claim’s answers and proof photos with your private record, with red flags and a question to ask next. AI suggests. Your team decides.

One organizer, many events

Each event venue gets its own website and subscription, and one login runs them all, with an overview of every venue. Prepare the page before your event, publish photos during it and handle returns afterwards. Item dates help your team distinguish one edition from another.

One line of code adds the lost and found to your festival website as an embedded page or a floating button, and you can run it on a subdomain of your festival’s own website, such as lostandfound.yourfestival.com. New claims and lost reports can also post to Slack, Microsoft Teams or Google Chat, with no guest personal details included.