Airport visitor management software for offices and landside desks.
Airport visitor management software records who visits an airport's offices and landside desks. vFound Visitors signs contractors and visitors in on their phone or a paired tablet, emails the host and gives multi-day passes. It does not issue airport security identification. It costs US$67/month per site, billed yearly at US$804.
vFound Visitors is airport visitor management software for the offices, depots and landside desks of an airport: contractors and visitors sign in on their phone or a paired tablet, their host is emailed, and the desk knows who is on site.
It does not issue airport security identification. Visitor identification cards, escorting airside and security clearance stay with your airport's security programme; a vFound badge is a visitor badge, not a security pass.
Reviewed
Fit and limits
- Who it is for
- Airport offices, depots and landside desks that sign in contractors and visitors.
- Price
- US$67/month per site, billed yearly at US$804. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper visitor book at the front desk, with sign-in from a phone, an email to the host and a printed badge.
- What it does not do
- It does not issue or check airport security identification, and a vFound badge is not a security pass.
- It does not verify ID documents automatically, use facial recognition or check watchlists. Staff can record a visual check of a physical ID.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in and deployment in your own country are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$67/month per site, billed yearly at US$804. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: 50,000 people on the people list, shared by Parcels, Equipment and Visitors, 10,000 self-service kiosk actions per site a day, 10 API keys and 25 webhook addresses. |
| Languages | Visitors see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Hobart Airport says a visitor identification card holder must be escorted by an ASIC holder at all times in secure areas or airside, and a visitor may be issued a VIC on no more than 28 occasions in a 12-month period. Hobart Airport
- Albury Airport allows a maximum of 28 VIC pass days in a 365 day period, and a holder must return the card to its place of issue before leaving the airport once it is no longer needed or has expired. Albury Airport
See a visit from sign-in to roll call in one short film.
See everything in vFound VisitorsA contractor for the terminal offices
Airport offices sign in contractors, auditors, suppliers and interview candidates all day, many of them for more than one day of work.
Read more
- 1Ask
A pass for the length of the job
The contractor asks for a pass on your registration link, or staff invite them with the job dates. A request for more than one day always waits for the desk to approve it.
- 2Arrive
Sign in each valid day
A daily or weekday pass reuses one QR code on each valid day, in your site's time zone, and the host is emailed each day.
- 3Leave
Sign out, or be signed out
Anyone still signed in after the day ends is signed out automatically once they have been in for 12 hours, so the list starts fresh.
Where the airport's security programme takes over
Airside and secure areas need the identification and escorts your security programme sets. vFound does not issue or check those cards, count the days a visitor card has been issued, or confirm that an escort is present. It records the office visit, the host and the times.
Questions each visitor type can ask
Each visitor type asks up to ten questions of your choosing, as text, a dropdown, a checkbox or a date, such as the company, a work order number or a vehicle registration. A type can need approval, a private visitor photo and a staff-recorded visual check of a physical photo ID. vFound stores no ID document image or number.
Check the fit for your airport offices
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Contractors agree to site rules at sign-in | Yes | Terms are set for each visitor type and kept with the visit. |
| A pass for several days of work | Yes | Daily or weekday passes reuse one QR code on each valid day. A public request can last up to 30 days. |
| Issue or check airport security identification | No | Visitor identification cards and security clearance stay with your security programme. |
| Count visitor card days in a year | No | vFound keeps visit records for the period you choose. It does not track card issue limits. |
| Each terminal or building on its own list | Enterprise | Each is its own site. More than one site is part of vFound Enterprise. |
Try a contractor's week in the trial
In the 14-day trial, turn on public registration, ask for a five-day pass as a fictional contractor, approve it and sign in from the QR sign. Look at what the host is emailed, then let the automatic sign-out close the visit.
How vFound Visitors works
From invitation to a safe departure.
- 1
Invite ahead, self-register, or use your kiosk.
Send a QR pass, share a registration link, or pair any lobby tablet with a ten-minute code. No visitor app or account.
- 2
Apply the right rules to every visit.
Set questions, terms, badge colour, approval and retention for each visitor type. Require a photo or a staff visual check of a physical photo ID when needed.
- 3
Know who is in, and who is safe.
See everyone on site, print the right badge, and run a live phone-friendly roll call with several marshals at once.
A complete visitor desk, without dedicated hardware.
- Self-registration and kioskPair any lobby tablet, or let visitors register from your QR link.
- Types and approvalsText, dropdown, checkbox and date questions, validated on the server.
- Multi-day passesOne QR pass works once on each valid daily or weekday visit.
- Host repliesHosts get email and answer from a private link without an account.
- Photo badges and visual ID checksOptional private visitor photos, photo badges and staff-recorded visual checks without storing ID documents.
- Couriers and analyticsDelivery visitors appear in Parcels, with visitor patterns in Analytics.
See everything in vFound Visitors
Visitors register on their phone or your paired kiosk, their host hears at once, and a live roll call shows who is safe.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound VisitorsOne workspace for everything your desk looks after.
Frequently asked questions
Does vFound issue visitor identification cards at an airport?+
No. Airport security identification, visitor cards and escorting airside stay with your airport's security programme. A vFound badge is a visitor badge for your office or desk, not a security pass.
How much does vFound Visitors cost for airport offices?+
US$67/month per site, billed yearly at US$804, after a 14-day free trial we set up with you. An airport that wants each terminal or building as its own site needs vFound Enterprise.
Can an airport contractor use one pass for a week of work?+
Yes. A daily or weekday pass reuses one QR code on each valid day, and the host is emailed each day. A request from the public registration link can last up to 30 days and always waits for approval.
Does vFound count how many days a visitor has been on site this year?+
No. It keeps each visit for the retention period you choose, from 7 to 365 days, and you can export visits. Limits on how often a visitor card is issued stay with your security programme.
Can airport visitors sign in without the desk tablet?+
Yes. Visitors can sign in on their own phone from the QR sign, and any tablet can be paired in the browser as a kiosk with a code that lasts ten minutes.
Can we see who is on site at the airport offices during an alarm?+
Yes, for visitors. The live roll call lists every visitor signed in to vFound, and several team members can mark people safe from their phones. Staff stay on your own lists.
The office visit on record, the security pass where it belongs.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial