Stadium lost and found software: 50,000 people went home, some of their things stayed.
Stadium lost and found software turns the post-event sweep into a photographed, searchable catalogue fans can check from home, instead of a switchboard of Monday-morning calls describing black jackets.
With vFound, stewards snap a photo as items are collected and vFound AI writes the listings, so the catalogue goes up on your venue’s own branded page while the sweep is still under way. Fans search in thirteen languages or with a photo of what they lost, vFound AI suggests likely matches, and your team decides each claim.
Updated
Picture your venue’s website.
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See the whole lost and found journey in one short film.
See everything in vFound Lost & FoundThe match-day problem
Found at Gate C
Every event ends the same way: a sweep of the bowl, the concourses and the hospitality areas produces bags of phones, keys, jackets, water bottles and children’s toys. On Monday the calls start, and every caller describes the same jacket. Staff walk to the storage room, hold items up to a phone description, and guess.
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The volume is the killer. A description-based system that copes with five items a day collapses after a sell-out crowd. Photos scale; phone calls do not.
How vFound handles event volume
“Perdí mi mochila azul en la grada.”
I lost my blue backpack in the stands.- Brand matches your private record
- Tablet inside, as your team noted
A suggestion only. You decide.
Collection teams photograph and log items on their phones as the sweep happens, adding the block or gate where each was found and the storage bin it went into, while vFound AI suggests the title, category and description. There is no per-seat licence and no hardware: any phone with a browser is a logging station.
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- Fans browse the photo catalogue from home instead of calling. The page is on your own venue address, printable as QR signage at gates and guest services.
- Claims arrive with private identifying details, so your team verifies ownership before anyone travels back to the venue.
- Fans can book a pickup time within your hours, with an add-to-calendar link and a reminder, or arrange a return by post in the claim’s private messages. Every return is recorded with staff attribution.
- Unclaimed items age against your holding policy, with expiring items surfaced so disposal or donation is deliberate, not accidental.
A full house leaves a full shelf. vFound AI writes the listings.
“I think that’s mine.”
Brown leather wallet · lost property
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
A full house leaves a pile of look-alike jackets, bottles and phones, then a wave of messages from fans who have gone home. vFound AI writes the listings during the sweep and helps fans find their own things afterwards.
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- Stewards snap a photo and vFound AI suggests the title, category, colour, a brand it can read on the item and a description, ready to check and save.
- Duplicate warnings flag a jacket that looks like it was logged twice, and staff keep the earlier record or dismiss the warning.
- Team members can email or forward photos to your venue’s private address, up to 100 a day; each waits in Inventory, where vFound AI fills in the details when staff open it. Only your own team’s addresses are accepted.
- After the event, a fan can describe the loss in their own words and language; vFound AI asks a few short questions and fills in the report for the fan to check and send.
- Likely matches come back ranked, each with a one-line reason, and a standing watch emails the fan each time a likely match is logged, for 90 days.
- The claim check compares each fan’s answers and proof photos with your private record and raises red flags, such as answers copied from the public listing. AI suggests. Your team decides.
Multi-event, multi-team, one record
Because items are logged with dates and locations, a fan who lost something at last week’s concert searches last week’s items, not this week’s match. Team members have individual logins, so a claim accepted by the events crew and collected via the box office still reads as one clean history. The workspace shows what needs review and what expires soon, at a glance.
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New claims, lost reports and pickups can post to a Slack, Microsoft Teams or Google Chat channel, with no guest personal details included. One line of code adds the lost and found to the stadium’s own website, as an embedded page or a floating button.
Monday morning, after a sell-out
A clear next step.
The reports from fans arrive after the event, from home. In the Lost reports list the desk sees which reports may match a found item and which have no match yet, so the first messages go to the fans whose item is probably on the shelf.
After the event, the reports from fans are sorted by whether a found item may match.
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A fan can describe the loss in their own words and language, and vFound AI asks a few short questions and fills in the report for the fan to check and send. A standing watch emails the fan each time a likely match is logged, for 90 days. vFound AI suggests, and your team decides each claim.
Check the fit for your venue
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| Your requirement | Fit | What to check |
|---|---|---|
| Many stewards logging at once | Yes | Any number of stewards can log under their own logins, from any phone with a browser. |
| AI help with the listings during a sweep | Yes, within a limit | vFound AI suggests the title, category and description within a fair-use allowance of up to 300 AI requests per venue a day. After that, stewards fill in the details themselves. |
| Fans claim without phoning | Yes | A claim carries private identifying details, and your team compares them before anyone travels back. |
| Text or WhatsApp alerts to fans | Enterprise | Alerts by SMS and WhatsApp, through your own provider, are part of vFound Enterprise. Email alerts are in the standard plan. |
| Knowing which seat a fan held | No | vFound does not read your ticketing or seating records. |
| Clearing what nobody claims | Yes | Expired items are donated or disposed of in numbered batches, with a certificate. |
Rehearse the Monday queue in the trial
In the 14-day trial, log twenty items from your phone, report a loss as a fan and see what could match, then accept one claim and record the return. A valid card is required.
How vFound Lost & Found works
From the shelf to its owner in three steps.
- 1
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
- 2
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
- 3
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundOne workspace for everything your desk looks after.
Frequently asked questions
Can we log items fast enough during a post-event sweep?+
Yes. Logging an item is a photo plus a few taps on a phone. vFound AI suggests the title, category and description for the steward to check and save, within a fair-use allowance of up to 300 AI requests per venue a day; once it is reached, stewards fill in the details themselves. Any number of stewards can log at once under their own logins, and team members can email up to 100 photos a day to your venue’s private address to log later.
How do fans know where to look?+
Your venue gets its own vFound address and a printable QR sign for gates and guest services. Link it from the stadium website, post-event emails and social replies, so “did anyone find my jacket?” gets a link instead of a hold queue. The page works in thirteen languages, and fans can search with a photo of what they lost.
How do we stop someone claiming a phone that isn’t theirs?+
Claims require private identifying details, such as the lock screen, the case or the contents of a bag, which your team compares with the item and any staff-only photos before accepting. Accepting one claim automatically declines competing claims on the same item. vFound AI’s claim check adds a suggestion and red flags, but your team makes the call.
What happens to unclaimed items?+
They wait out a holding period based on your policy, and vFound surfaces expiring items in the workspace before they lapse. Expired inventory is then donated, disposed of or retained on the record, with an audit trail. Bulk actions clear a whole shelf at once, and numbered donation and disposal batches come with a certificate.
Does it work for arenas, theatres and concert halls too?+
Yes. The workflow is the same wherever crowds and seats meet: photograph, publish, verify, return. Venues of any size run on the same plan, priced per location, and one login can run several venues from a customer-owned command centre with aggregate workload, account health, regional access and policy comparisons. vFound AI works the same way at every venue. A self-serve account holds up to three venues; more than that is part of vFound Enterprise.
Can vFound AI spot a jacket that was logged twice?+
Yes. vFound AI flags an item that looks like it was logged twice, which is easy to do when several stewards work the same sweep. Staff see the warning and keep the earlier record or dismiss it, so fans are not left choosing between two listings for one jacket.
Does vFound AI decide which fan gets an item back?+
No. vFound AI suggests likely matches and checks each claim against your private record, but it never changes a claim or an item on its own and never identifies people from images. A person on your team decides each claim and each return, and you can switch AI off for your venue in Settings.
Can fans report a loss before we have logged anything?+
Yes. A fan reports what they lost from your venue page, and a standing watch emails them each time a likely match is logged, for 90 days.
Make the Monday-morning phone queue obsolete.
Photograph the sweep and let vFound AI write the listings, flag duplicates and suggest matches, while your team verifies each claim. Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial