vFound AI: help in every product, with your team in charge.
vFound AI is the AI that helps in every vFound product. It reads photos, labels and meeting invites, drafts the first version of a record and answers your team’s questions from your own records. It only suggests: a person at your site checks each suggestion, and decides every claim.
Updated
One rule in every product
Every vFound AI feature works the same way. It prepares a suggestion, your team looks at it, and nothing is saved or sent until a person agrees. If AI is switched off or paused, the same screens still work by hand.
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The sections below say what vFound AI does in each product. Some features are marked beta, which means they are newer and we are still learning how teams use them.
- AI suggests, your team decides. vFound AI never accepts, declines or closes a claim.
- vFound AI never identifies people from images.
- Ask vFound runs a change only when a person taps Do it, and it never hands anything over, signs anyone in or out, decides a claim or deletes anything.
- Each site can switch AI off at any time in Settings, and vFound keeps working as normal.
Lost & Found: from a photo to a returned item
Lost & Found has the most AI, because lost property is mostly photos and descriptions. At the desk, vFound AI fills in a found item from one photo. For guests, it helps match a lost report to what has been found. For your team, it reads each claim against your private record and suggests a next question.
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Your team can see and change every draft, and every claim check is marked as a suggestion.
- vFound Lost & Found
- Every vFound AI feature in Lost & Found photo auto-fill, matching, claim checks, translation and reply drafts, in full.
Photo auto-fill
Title, category, colour, a description, tags and a value band from one photo. A brand is only suggested when the AI can actually read it on the item. When a photo shows an ID, a bank card or a lit screen, auto-fill switches it to staff-only.
Keywords in seven languages
Items logged with photo auto-fill get search words in English, Spanish, French, German, Dutch, Italian and Arabic. Titles stay as your team wrote them.
Smart matching
When a guest reports a loss, vFound AI ranks likely matches from your found items and gives a one-line reason for each. A short or general description is never called a strong match.
Claim check
Answers and proof photos are compared with your private record: consistent, mixed, inconsistent or not enough detail. A person on your team decides the claim.
Search by photo
A guest can search with a photo of what they lost. The photo is used for that search only and never stored.
Parcels: reading the label
In Parcels, vFound AI reads a parcel’s label from a photo, finding who it is for, their room, the carrier and the tracking number, then matches the person on your list. Staff check the result before saving, and Parcels works by hand without AI.
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Label reading
One photo of the label fills in the recipient, room, carrier and tracking number for your team to check.
Checkroom: the end of the night and the lost ticket
Checkroom has two AI helpers. At closing it puts the night into a few plain sentences, and when a guest has lost their ticket it helps staff find the coat. Staff still check who the guest is before handing anything back.
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End-of-night summary
A few plain sentences about the night. Every number in it comes from your records, and without AI the same facts show as plain rows.
Describe the coat
Staff type what the guest describes and vFound AI compares it with that night’s item photos and item types at your site. Without AI, the description is matched by its words.
Equipment: naming items and checking returns (beta)
Naming a new item from its photo is part of adding an item. The other Equipment AI helpers are in beta: staff start each one, a photo that shows a person is not wanted, an answer that reports a person is thrown away, and the borrower’s name is never sent. Nothing is saved until staff save it.
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Name an item from its photo
When staff add an item, vFound AI suggests its name from a photo. If AI is unavailable, the form is typed as usual.
Return photo comparison (beta)
On a return, vFound AI compares the photos taken when the item went out and came back and says whether anything looks changed, for staff to look at.
Serial number from a photo (beta)
vFound AI reads a serial number from one item photo and suggests it for staff to check.
Draft check list and supplier invoice (beta)
vFound AI drafts check list steps from a typed kind of item, and reads a supplier invoice photo into a draft purchase order that is saved only when a manager presses Save.
Visitors: from a meeting invite to expected visits
Paste a meeting invite into vFound Visitors, or forward it from a team member’s own email to your site’s private vFound address, and vFound AI suggests the expected visits: names, emails, companies, the host and the time. Staff confirm each one before it is created. Forwarded invites are accepted only from verified team members and are kept for 30 days.
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Visits from an invite
The suggestion lists each expected visit for staff to confirm. Nothing is created before they do, and the invite form works without AI.
Across the workspace: ask, snap and start the day
A few helpers work in whichever products your site uses.
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Ask vFound
Press Cmd+K or Ctrl+K and type what you need. Questions are answered from your site’s own records, and a change is shown as a suggestion that runs only when someone taps Do it. View-only team members can ask questions but cannot change anything. Without AI, the same box still finds codes and names.
One camera
On a phone, the camera button reads vFound QR codes and barcodes on the device with no AI. For a photo of a found item or a parcel label, vFound AI opens the right form, filled in for your team to check.
A short daily summary
Home opens with a few lines on what needs doing, worded by vFound AI from your site’s own counts and names. The numbers and names come from your records, and at most one AI request is made for a site each day.
Weekly insights
For Lost & Found, a short weekly read of what was found, what went home and where things go missing, on your dashboard and emailed to owners and managers on Mondays unless the site switches it off.
What vFound AI is not
vFound AI is not automatic ownership verification, and it is not facial recognition. It does not replace your site’s own policy for holding, returning or disposing of items. Its job is to take the typing and the first look off your team, so they can apply that policy faster.
Your data, your switch and the cost
vFound AI is included in every product at no extra cost, with no per-photo or per-message charges, within a fair-use allowance. An owner or manager can switch AI off for a site in Settings. If the allowance is reached, AI features pause until it resets, and your team carries on by hand.
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What each feature is given, and where it runs, is set out in our Privacy Policy and Data Processing Agreement, and the same facts are in the security and trust page.
Frequently asked questions
Which vFound products use AI?+
Every one. Lost & Found uses it for photo auto-fill, matching and claim checks; Parcels reads labels; Checkroom writes the end-of-night summary and helps find a coat from a description; Equipment names new items from a photo and has beta helpers for returns, serial numbers, check lists and supplier invoices; Visitors suggests expected visits from a meeting invite. Ask vFound, the phone camera and the Home summary work across the workspace.
Does vFound AI make decisions?+
No. vFound AI suggests, and a person at your site decides. It never accepts, declines or closes a claim, and Ask vFound runs a change only when someone taps Do it. It never hands anything over, signs anyone in or out, or deletes anything.
Does vFound AI identify people from photos?+
No. vFound AI never identifies people from images. In Equipment, an answer that reports a person is thrown away.
Which AI features are beta?+
In Equipment, the return photo comparison, the serial number reader, the draft check list and the supplier invoice reader are beta. Staff start each one and nothing is saved until staff save it.
Can we switch vFound AI off?+
Yes. An owner or manager can switch AI off for a site at any time in Settings. vFound then works as it does without AI. The same happens if the fair-use allowance is reached, until it resets.
Is vFound AI included in the price?+
Yes. It is included at no extra cost, with no per-photo or per-message charges, within a fair-use allowance. Every trial includes it.
See vFound AI on your own items, parcels and visitors.
vFound AI is included in every trial, within the same fair-use allowance. We set up a 14-day free trial with you. If you keep it we invoice the yearly price; if not, nothing is charged.
Request your free trial