Closing time, without the scrum at the cloakroom.
At a club the coat check is quiet all night and overwhelmed at closing, when everyone wants their coat at once and some have lost their paper ticket.
vFound Checkroom photographs each item, gives the guest a numbered QR ticket on their phone, and lets them ask for their things before they reach the desk.
One workspace for everything your desk looks after.
The closing-time problem
Paper tickets get lost, similar black coats get mixed up, and the queue at 3am is where a good night ends badly.
How a club coat check runs on vFound
Staff photograph what comes in and choose the station; vFound gives it the next number in that station’s range.
- The guest scans the QR code on your screen or gets the ticket by email; it stays ready in their browser, with no app.
- From their ticket, guests ask for their things; the request lands in the exit queue, and staff tell them by email when it is ready.
- The photo on each ticket helps staff hand back the right coat.
- Without the ticket, staff find it by number, code or name, record who is collecting and ask them to sign.
- Paired hanger tags and thermal ticket stubs print from the browser if you use a printer.
Fees without a new payment system
Charge nothing, record cash, or take payment on your own POS or card terminal and record it against the ticket. vFound adds no per-ticket fee and does not take guest payments online.
After the night
End the night and vFound lists what was left. Items you choose move into vFound Lost & Found with their photo, and guests who left an email are told. Reports show peak hours, hand-back times and fees by method and staff.
Frequently asked questions
How much does vFound Checkroom cost?+
US$199 per venue a year, billed yearly, with unlimited tickets and team members, after a 14-day free trial that requires a valid card.
Do guests need an app?+
No. The ticket is a private web page on their phone.
What do we need to run it?+
Any phone, tablet or computer. A printer is optional for hanger tags and ticket stubs.
What if a guest’s phone is dead?+
Staff can find the ticket by number, code or name and ask the person collecting to sign.
A faster cloakroom at closing time.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial