Apartment visitor management software for the concierge and front desk.
Apartment visitor management software records the guests residents bring into the building. With vFound Visitors a resident invites a guest from their own page, the guest signs in at the front desk on their phone and the resident is emailed. Guest limits stay with your building. It costs US$67/month per site, billed yearly at US$804.
vFound Visitors is apartment visitor management software for apartment and condo buildings with a front desk: a resident invites a guest from their own private page, the guest signs in at the desk on their phone, and the resident is emailed when they arrive.
The desk sees who is expected, who is in and who is waiting. Guest limits, amenity rules and parking stay with your building; vFound keeps the sign-in record.
Reviewed
Fit and limits
- Who it is for
- Apartment and condo front desks and concierges that sign in guests, cleaners and carers for residents.
- Price
- US$67/month per site, billed yearly at US$804. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper visitor book at the front desk, with sign-in from a phone, an email to the host and a printed badge.
- What it does not do
- It does not count guests per suite or enforce amenity rules; it records each visit.
- It does not issue parking permits or control doors and intercoms.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in and deployment in your own country are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$67/month per site, billed yearly at US$804. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: 50,000 people on the people list, shared by Parcels, Equipment and Visitors, 10,000 self-service kiosk actions per site a day, 10 API keys and 25 webhook addresses. |
| Languages | Visitors see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- The Residences on Hollywood condominium makes guest registration at the front desk mandatory, and a guest who refuses to register is escorted off the property. The Residences on Hollywood
- The Residences on Hollywood allows each unit up to four guests a day at its amenities, and residents must stay with their guests there at all times. The Residences on Hollywood
See a visit from sign-in to roll call in one short film.
See everything in vFound VisitorsA Friday evening at the concierge desk
Guests arrive for several suites at once, a cleaner is due at one and a dog walker at another. The concierge should not have to phone every suite to ask who is expected.
Read more
- 1Before
The resident invites a guest
A resident on your people list invites a guest from their own private My vFound page, with no staff account. They choose a visit type and a day, and the guest gets a QR pass by email.
- 2Arrive
The guest signs in on their phone
The guest shows the pass or scans the QR sign at the desk, and the concierge sees them on the list.
- 3Answer
The resident replies
The resident is emailed and can reply that they are on the way or ask the guest to wait five minutes. The reply shows at the desk.
Cleaners and carers every week
A resident can invite a visitor for a single day, every day or every weekday, so a cleaner or carer uses one QR pass on each valid day. A visitor type can wait for the desk to approve it, and the building can have everyone who signs in without an invitation wait for approval.
When the fire alarm goes
The live roll call lists the guests signed in to vFound, and several staff can mark them safe from their own phones. It does not list residents, so keep your own resident roll for evacuations. Anyone still signed in after the day ends is signed out automatically once they have been in for 12 hours, and the record shows it was automatic.
Check the fit for your building
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Residents invite their own guests | Yes | From their private My vFound page, with no staff account. The resident must be on your people list. |
| Guests sign in without an app | Yes | From the QR sign or a pass by email, in the browser. A desk tablet can be paired as a kiosk. |
| A resident list from your property system | Partly | Import a CSV, refresh from a CSV link every hour, or use SCIM or the API. There is no direct connector to a property management system. |
| Guest limits per suite or amenity | No | vFound records each visit. It does not count guests per suite or stop a fifth guest at the pool. |
| Guest parking permits | No | vFound does not issue parking permits or control a garage. |
| Door entry or intercom | No | vFound does not control doors, lifts or turnstiles. Webhooks and the API can tell your own systems when a visitor signs in. |
Try a Friday evening in the trial
In the 14-day trial, add three fictional residents, invite a guest from one resident's page, invite a cleaner every weekday from another and sign both in from the QR sign at the desk.
How vFound Visitors works
From invitation to a safe departure.
- 1
Invite ahead, self-register, or use your kiosk.
Send a QR pass, share a registration link, or pair any lobby tablet with a ten-minute code. No visitor app or account.
- 2
Apply the right rules to every visit.
Set questions, terms, badge colour, approval and retention for each visitor type. Require a photo or a staff visual check of a physical photo ID when needed.
- 3
Know who is in, and who is safe.
See everyone on site, print the right badge, and run a live phone-friendly roll call with several marshals at once.
A complete visitor desk, without dedicated hardware.
- Self-registration and kioskPair any lobby tablet, or let visitors register from your QR link.
- Types and approvalsText, dropdown, checkbox and date questions, validated on the server.
- Multi-day passesOne QR pass works once on each valid daily or weekday visit.
- Host repliesHosts get email and answer from a private link without an account.
- Photo badges and visual ID checksOptional private visitor photos, photo badges and staff-recorded visual checks without storing ID documents.
- Couriers and analyticsDelivery visitors appear in Parcels, with visitor patterns in Analytics.
See everything in vFound Visitors
Visitors register on their phone or your paired kiosk, their host hears at once, and a live roll call shows who is safe.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound VisitorsOne workspace for everything your desk looks after.
Frequently asked questions
How much does vFound Visitors cost for an apartment building?+
US$67/month per site, billed yearly at US$804, after a 14-day free trial we set up with you. Guests, residents and team members are unlimited. A portfolio of buildings, each with its own desk, is part of vFound Enterprise.
Can condo residents pre-register their guests?+
Yes. A resident on your people list invites a guest from their own private My vFound page, with no staff account. The guest gets a QR pass by email, and the resident is emailed when the guest signs in.
Can a resident give a weekly cleaner one pass?+
Yes. A resident can invite a visitor for every day or every weekday, and one QR pass works on each valid day.
Does vFound enforce guest limits in an apartment building?+
No. It records each visit and can make walk-ins wait for approval. Limits per suite, amenity rules and parking stay with your building.
Does vFound connect to our apartment intercom or door entry?+
No. vFound does not control doors, intercoms or turnstiles. Webhooks and the API can tell your own systems when a visitor signs in.
Who is on the roll call in an apartment building fire alarm?+
The guests signed in to vFound, and optionally those expected today. It does not list residents, so keep your own resident roll for evacuations.
Every guest expected at the front desk.
Request your free trial: a 14-day free trial we set up with you, then yearly by invoice.
Request your free trial