Hotel luggage storage software: every bag stored, found and returned to the right guest.
vFound Checkroom is luggage storage software for hotel bell desks: it records each bag with a photo, a collect-by time and its exact storage location, and gives the guest a QR ticket on their phone.
A bell desk holds luggage for guests who check out early or arrive before their room is ready, and hands it back hours later, often to a different colleague than the one who took it.
Updated
See a coat go in and come back out in one short film.
See everything in vFound CheckroomThe bell desk problem
Paper tags tear, bags look alike, and the colleague on the next shift cannot tell which bag belongs to which guest or when they are coming back for it.
How a bell desk runs on vFound
Photograph the bag, choose the storage room and shelf, and set when the guest plans to collect it.
- The guest gets the ticket by email or scans a QR code; it stays on their phone, with no app.
- Luggage due to be collected today shows at the top, so the desk can prepare it.
- The guest can ask for their bags from their ticket, and staff prepare them before they arrive.
- Bag tags and ticket stubs print from the browser if you use a printer.
- Without the ticket, staff find it by number, code or name, record who is collecting and ask them to sign.
Fees if you charge them
Charge nothing, record cash, or take payment on your own POS or card terminal and record it against the ticket. vFound adds no per-ticket fee.
One desk for the whole hotel
The same workspace can run lost property, parcels for guests and staff, equipment handed out at the desk and visitor sign-in. Each product has its own yearly price, so you pay only for what you use.
How vFound Checkroom works
One quick flow in, one quick flow out.
Photograph it, choose the station.
vFound assigns the next number in that station’s range and records the event, rack or luggage location.
The ticket lives on their phone.
The guest scans the QR code or gets it by email. The private page stays ready in their browser.
They ask before they reach the desk.
One tap puts the ticket in the live exit queue. Staff prepare it and the guest gets an email or optional browser alert.
Built for a quiet desk and a busy event.
- Guest-ready exit queueGuests ask from their ticket. Station screens refresh, and staff tell them when it is ready.
- Stations and eventsGive each zone its own number range and capacity, then record expected volume for event nights.
- Tags and ticket stubsPrint paired hanger tags, thermal guest stubs and luggage bag tags with storage locations.
- Use your own POSRecord cash or your external POS/card payment. vFound adds no per-ticket fee.
- Luggage storageSet collect-by times and record the exact rack, shelf or storage location.
- Reports and CSVSee peak hours, average hand-back time, fees by method and staff, then download the records.
$42/month per venue
Billed yearly at $504, after a 14-day free trial.
Everything in vFound Checkroom, for your whole team.
- Private QR tickets, no app required for guests
- Guests ask for their things from the ticket and appear in the exit queue
- Stations, number ranges, event forecasts and luggage locations
- Paired hanger tags, thermal ticket stubs and bag tags
- Cash or external POS/card fee recording, with no vFound per-ticket fee
- Peak-hour, hand-back time, payment and staff reports with CSV export
- Unlimited tickets and team members
See everything in vFound Checkroom
Run coat check, bag check and luggage storage with private phone tickets, an exit queue and no per-ticket vFound fees.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound CheckroomOne workspace for everything your desk looks after.
- vFound Lost & FoundItems left in rooms, listed from a photo and returned on the record.$75/month, billed yearly · 14 days free
- vFound ParcelsGuest and staff deliveries logged from the label.$75/month, billed yearly · 14 days free
- vFound EquipmentChargers, adapters and umbrellas handed out at the desk.$58/month, billed yearly · 14 days free
Frequently asked questions
How much does vFound Checkroom cost for a hotel?+
US$42/month per venue, billed yearly at US$504, after a 14-day free trial that requires a valid card. Bag tickets and team members are unlimited, and the same subscription covers a coat check if the hotel runs one.
Can we record where each bag is stored?+
Yes. Each item records its exact rack, shelf or storage location.
Do guests need an app?+
No. The ticket is a private web page on their phone, sent by email or scanned from a QR code.
What if a bag is never collected?+
It stays listed until you close it, and you can move it into vFound Lost & Found with its photo.
Every bag back to its guest.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial