Every bag stored, found and handed back to the right guest.
A bell desk holds luggage for guests who check out early or arrive before their room is ready, and hands it back hours later, often to a different colleague than the one who took it.
vFound Checkroom records each bag with a photo, a collect-by time and its exact storage location, and gives the guest a QR ticket on their phone.
One workspace for everything your desk looks after.
- vFound Lost & FoundItems left in rooms, listed from a photo and returned on the record.$599 a year · 14 days free
- vFound ParcelsGuest and staff deliveries logged from the label.$399 a year · 14 days free
- vFound EquipmentChargers, adapters and umbrellas handed out at the desk.$199 a year · 14 days free
The bell desk problem
Paper tags tear, bags look alike, and the colleague on the next shift cannot tell which bag belongs to which guest or when they are coming back for it.
How a bell desk runs on vFound
Photograph the bag, choose the storage room and shelf, and set when the guest plans to collect it.
- The guest gets the ticket by email or scans a QR code; it stays on their phone, with no app.
- Luggage due to be collected today shows at the top, so the desk can prepare it.
- The guest can ask for their bags from their ticket, and staff prepare them before they arrive.
- Bag tags and ticket stubs print from the browser if you use a printer.
- Without the ticket, staff find it by number, code or name, record who is collecting and ask them to sign.
Fees if you charge them
Charge nothing, record cash, or take payment on your own POS or card terminal and record it against the ticket. vFound adds no per-ticket fee.
One desk for the whole hotel
The same workspace can run lost property, parcels for guests and staff, equipment handed out at the desk and visitor sign-in. Each product has its own yearly price, so you pay only for what you use.
Frequently asked questions
How much does vFound Checkroom cost?+
US$199 per venue a year, billed yearly, with unlimited tickets and team members, after a 14-day free trial that requires a valid card.
Can we record where each bag is stored?+
Yes. Each item records its exact rack, shelf or storage location.
Do guests need an app?+
No. The ticket is a private web page on their phone, sent by email or scanned from a QR code.
What if a bag is never collected?+
It stays listed until you close it, and you can move it into vFound Lost & Found with its photo.
Every bag back to its guest.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial