Transit lost and found software: the bag reached the depot, its owner did not.
Transit lost and found software gives a central lost property office one photographed, searchable record of everything collected from buses, trains, ferries and stations, so riders can check by photo, report what they lost and claim online, instead of calling to describe one of many black umbrellas.
With vFound, staff snap a photo, add the route, vehicle or station where the item was found and the depot or shelf that holds it, and vFound AI writes the rest of the listing. Riders use your own branded page in thirteen languages and search with a photo, AI ranks likely matches for lost reports, and your team decides every return.
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See everything in vFound Lost & FoundWhy transit lost property is a volume problem
Found at Central Station
Drivers, cleaners and station staff find items at the end of every route: umbrellas, backpacks, phones, earbuds, laptops, reading glasses, school bags, travel passes, wallets and pushchairs. Items are bagged at the depot and sent on to the lost property office, often a day or more later, while the rider has already started calling.
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The items are also alike. A log entry reading “black backpack, route 12” describes a dozen bags in the same week. Matching by phone description is slow for staff and discouraging for riders, and a paper log cannot tell a caller whether their bag is still at the depot or already at the central office.
In the UK and Ireland the job is called lost property, and vFound is transit lost property software in that sense too: one record from the vehicle or station to the office counter, for bus, rail, tram and ferry operators.
From end of route to the lost property office
“Perdí mi mochila azul en el autobús.”
I lost my blue backpack on the bus.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Depot and office staff log items in the browser on any phone, tablet or desk computer, with nothing to install. Each item gets a title, category, where it was found (route, vehicle, station, platform or ferry), where it is stored, the found date and tags. A photo is enough to start: vFound AI suggests the title, category and tags.
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- Run one central page for the whole network, with each item’s stored location showing which depot or office holds it.
- Riders search by keyword, category and the date they travelled, any time, with no account and no app.
- Several photos per item help riders tell one black backpack from another.
- Every staff member has their own login, so each log, decision and handover carries a name.
- Printable QR labels for items and storage bins, in A4, Letter and thermal label sizes, open the record when scanned with a phone.
When every backpack looks alike, vFound AI ranks the likely matches
“I think that’s mine.”
Brown leather wallet · lost property office
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Transit lost property arrives by the bag-load, and much of it looks alike. vFound AI drafts listings from photos, flags items that look like they were logged twice, and ranks the items a rider should check first.
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- Photo auto-fill: from one photo, vFound AI suggests the title, category, colour, description and tags, and staff check and save.
- Email photos in: depot staff on your team email or forward up to 100 photos a day to a private address, and each one waits in Inventory, where vFound AI fills in the details when staff open it.
- Duplicate warnings: when the same bag is logged at the depot and again at the office, vFound AI flags it, and staff keep the earlier record or dismiss the warning.
- Likely matches: a lost report gets a ranked list with a one-line reason for each, and a standing watch emails the rider each time a likely match is logged, for 90 days.
- Seven languages: search keywords in English, Spanish, French, German, Dutch, Italian and Arabic for each item logged with photo auto-fill, with riders’ messages translated for staff.
- AI suggests. Your team decides: vFound AI never changes a claim or item status on its own, and a person in your office decides every return.
Riders who report before the item arrives
Because items take time to reach the office, many riders ask before their item is logged. In vFound they can report what they lost, see possible matches straight away, and get an email each time a likely match is logged over the next 90 days. Matching is a suggestion: vFound AI ranks likely matches with a reason for each, and the rider confirms by recognizing the item.
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Staff see these reports in the workspace and can turn one into a claim. The report keeps watching for 90 days and emails the rider each time a likely match is logged, so the answer reaches them instead of the phone line. A rider can describe the loss in their own words and language, and vFound AI asks a few short questions and fills in the report. A rider with an Apple Find My share link for the bag can attach it to the report.
Verification, holding periods and handover
Claims collect private identifying details, with category-specific questions for phones, laptops, bags and wallets, and riders can attach proof photos. vFound AI’s claim check compares the answers and photos with your private record and suggests a question to ask next. Staff accept or decline, then mark the claim ready for pickup or ready for shipment.
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Your office sets its own holding period, expiring items are surfaced before they lapse, and CSV export is included for your own records. A REST API with scoped keys and signed webhooks let your developers connect vFound to your own systems, and Slack, Microsoft Teams or Google Chat alerts tell the office when a claim or lost report arrives.
The depot desk, working down what is still unclaimed
A clear next step.
The Waiting for owner tab lists what is still to be claimed, and an item that a lost report may match is flagged with a possible owner. A rider who reports before the item reaches the office is watched for: a standing watch emails them each time a likely match is logged, for 90 days.
A depot desk works down the items still waiting for their owner.
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Where a lost property office has several depots, an item can be sent from one venue to another in your customer group, and the sender can take it back until it is received.
Check the fit for your lost property office
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| Your requirement | Fit | What to check |
|---|---|---|
| Riders who report before the item arrives | Yes | A standing watch emails them for 90 days when a likely match is logged. |
| Several depots | Yes | Each depot is its own venue, and items can be sent between venues in one customer group; up to three venues on self-serve; larger groups need Enterprise. |
| Posting an item to the owner | Yes | Staff record the carrier and tracking number when they post an item. |
| A link to vehicle or fare systems | No | vFound does not read vehicle, route or fare records. Record the route in the notes on the item. |
| Holding periods and clear-outs | Yes | Expired items are donated or disposed of in recorded batches, with a certificate. |
Run a day of finds in the trial
In the 14-day trial, log items from two phones, report a loss as a rider and send an item to a second venue. A valid card is required.
How vFound Lost & Found works
From the shelf to its owner in three steps.
- 1
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
- 2
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
- 3
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundOne workspace for everything your desk looks after.
Frequently asked questions
How does vFound AI help a busy lost property office?+
It takes on much of the typing and sorting. One photo becomes a suggested listing, an item that looks logged twice gets a warning, and lost reports get likely matches with a one-line reason. vFound AI also writes search keywords in seven languages for the items it fills in and translates riders’ messages, so staff can reply in the rider’s language. All of this runs within a fair-use allowance of up to 300 AI requests per venue a day; once it is reached, staff carry on by hand.
Does vFound AI decide which rider gets an item back?+
No. vFound AI suggests and your team decides. Its claim check compares a rider’s answers and proof photos with your private record and lists red flags, but it never changes a claim or item status on its own. A person in your office decides each claim and each return.
Does vFound connect to our fleet, ticketing or customer service systems?+
Not with a ready-made connector, but your developers can connect it to your own systems. vFound has a REST API with scoped keys, and signed webhooks fire when an item is logged or updated, a claim arrives or changes status, or a lost report is filed. Docs are public at vfound.io/developers. vFound is a lost property system, not a baggage or ticketing system.
Can depots and the central office share one record?+
Yes. Every depot and the lost property office can log into the same workspace, and each item shows where it was found and where it is stored. If you prefer separate pages, one login can manage multiple venues, each with its own subscription. vFound AI warns staff when an item looks like it was logged twice.
How do riders search among so many similar items?+
By photo first. Riders filter by the date they travelled and the category, then recognize their own bag or umbrella by sight. They can also search with a photo of what they lost, and a lost report gets likely matches ranked by vFound AI. Photos and vFound AI are included for every venue.
What about travel passes, bank cards and IDs?+
List them with the photo kept private to staff. The item remains findable by its description while the name and number stay inside your team and become the verification question. When photo auto-fill reads a photo that shows a card, an ID or a lit screen, vFound AI’s privacy guard switches that photo to staff-only. Follow your own policy for cards and identity documents.
What does it cost for a large network?+
Pricing is per venue, not per rider. vFound Lost & Found is US$75/month, billed yearly at US$900, with unlimited items, team members and storage, photo capture, vFound AI within a fair-use allowance, reports, bulk actions and the API. It includes a 14-day trial that requires a valid card; cancel before day 14 to avoid the yearly charge.
Can a rider report a loss before the item reaches the office?+
Yes. A rider reports from your page, and a standing watch emails them each time a likely match is logged, for 90 days.
Answer riders with a photo, not a hold queue.
One searchable record from every depot, with vFound AI writing the listings and ranking likely matches. Start your 14-day trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial