Airport lost and found software: they flew home, their headphones are still at gate 22.
Airport lost and found software has one defining constraint: the owner is usually gone. A traveller who left headphones at the gate, or a jacket at the security check, will not come back to check a desk. They need to search from wherever they are and arrange a return remotely.
With vFound, staff snap a photo and vFound AI writes the listing, with search keywords in English, Spanish, French, German, Dutch, Italian and Arabic, so a traveller who types “auriculares” or “Kopfhörer” finds the headphones. Travellers can also search with a photo, vFound AI suggests likely matches, and your team verifies each claim and arranges the return. The whole cycle is designed around an owner who is somewhere else.
A traveller who has already left sees the photo and starts a claim from anywhere.
Valid card required. Cancel before day 14 to avoid the yearly charge.
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One found item, two terminals, one record
Found at Gate B12
A navy suitcase is handed in at Terminal 2, but its owner has already landed and is collecting a bag at Terminal 1. In vFound, each terminal with its own front desk is its own venue, with its own shelves and its own team. Venues you own can be placed in one customer group, and an owner or manager can send a found item from one venue to another in that group.
Both terminals see an item on its way, and the sender can take it back until it is received.
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- 1Terminal 2
Log it where it was handed in
The desk records a photo, a title and where the item is kept. Once it is published, travellers can find it on that terminal's page.
- 2In between
Send it with a note
An owner or manager chooses the other venue and adds a note for its team. Only an item that is still waiting for its owner, with no claim history, can be sent. While it travels it is on no guest page at either terminal.
- 3Terminal 1
Receive it into a bin
A team member at the other terminal receives it and picks one of its storage bins if it uses them. The photo, the found date and the holding date come with it, and an old link to its page at the sending terminal leads to it. The sender can take it back until it is received.
The owner is on another continent
“Perdí mi mochila azul en la puerta de embarque.”
I lost my blue backpack at the departure gate.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
A traveller finds the suitcase on your page, taps This is mine and describes what only the owner would know. Your team compares those details with the item's private record and decides. A person on your team decides each claim; vFound AI only suggests.
For a traveller who cannot come back, staff post the item themselves and record the carrier and tracking number.
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If the item has to travel, staff choose Post it instead. The claim becomes ready for shipment, and the traveller can add a delivery address on their private claim page, or staff can enter it. When you post the item you record the address, the carrier and a tracking number, and the traveller is emailed the carrier and number, with the carrier's tracking link where it has one.
You post the item yourselves, with your own courier. vFound does not sell postage, print labels or take a payment from the traveller.
Built for one-time visitors
“I think that’s mine.”
Brown leather wallet · lost property
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Hotels see guests again; airports, museums, galleries and theme parks mostly don’t. That changes the design requirements: discovery must work remotely, verification must not depend on showing up with a receipt, and the return path is a courier, not a counter.
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A photo catalogue solves discovery: travellers recognize their belongings by sight, whatever language they speak, without describing them to a switchboard. Private claim details solve verification, and the claim’s private messages solve the return.
The daily operation
A clear next step.
Terminal, security and cleaning teams log items with a photo, where it was found and the storage location, and vFound AI fills in the rest of the listing. The catalogue updates on your page as soon as an item is published.
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- Travellers search the page from home or the departure lounge. The link lives on your website, signage and post-visit communications.
- Claims collect private identifying details, so an expensive item is released on evidence rather than persistence, and you can require a second manager’s approval first.
- Shipment is arranged in the claim’s private messages, and the completed return is recorded on the claim.
- Holding periods and disposal run on your policy with an audit trail per item.
vFound AI for travellers who have already boarded
An airport hears every language, and the owner of a found passport is rarely standing at your desk. vFound AI writes the listing, makes it searchable in seven languages, translates messages and, when the photo it reads shows an ID or a bank card, keeps that photo out of public view.
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- For items logged with photo auto-fill, search keywords are written in seven languages, so a traveller who types “sac à dos” or “Rucksack” finds the backpack.
- When photo auto-fill reads a photo that shows a passport, an ID card, a bank card or a lit screen, it switches that photo to staff-only, while the item stays listed and findable.
- A traveller can describe a loss in their own words and language; vFound AI asks a few short questions and fills in the report for them to check and send.
- Messages in another language are translated for your team, and staff reply in the traveller’s language, starting from a draft written by vFound AI.
- Lost reports get likely matches ranked with a one-line reason, and a standing watch emails the traveller each time a likely match is logged, for 90 days.
- The claim check compares a claim’s answers and proof photos with your private record, with red flags and a question to ask next. AI suggests. Your team decides.
Scales down as well as up
The same workflow fits a regional airport, a museum with one information desk, a waterpark or a city attraction. Pricing is per location, not per passenger. vFound includes unlimited team members, items and storage, with photo capture, a visual guest website and vFound AI. vFound runs in the browser on the devices your teams already carry.
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One line of code adds the lost and found to your own website, and new claims and lost reports can post to Slack, Microsoft Teams or Google Chat.
Check the fit for your terminal
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| Your requirement | Fit | What to check |
|---|---|---|
| Let a traveller who has left search and claim from home | Yes | Travellers browse the photo catalogue on your page, or search with a photo, and start a claim from any phone. Your team verifies every claim. |
| Record where each item is kept | Yes | Every item has a place where it is kept, such as a shelf at the lost property office, and storage bins if you use them. |
| Move an item from one terminal to another | Yes, in one group | Owners and managers send an item to another venue in the same customer group. An item with a claim waiting, or any claim history, stays where it is. |
| Return an item to a traveller in another city | Yes, by your courier | Staff mark the claim ready for shipment and record the carrier and tracking number when they post it. vFound does not sell postage. |
| More than three terminals or sites on one account | Enterprise | A self-serve account holds up to three venues. More sites are part of vFound Enterprise. |
| Trace delayed or damaged airline baggage | No | vFound manages found property at your venue. Baggage tracing stays in the airline's own system. |
Rehearse a lost property shift in the trial
Use the 14-day trial to log three items with photos and shelf names, find one on your page from a phone as a traveller would, make a claim and take it as far as ready for shipment. A transfer needs two venues in one customer group, so rehearse that once your second venue is set up. A valid card is required.
One workspace for everything your desk looks after.
Questions from the lost property desk
How do travellers who already left find their items?+
They search your public found-items page from wherever they are. It sits on your own vFound address, linked from your website and signage, and travellers file a claim online, with no phone queue and no time-zone problem. Guest pages and emails work in thirteen languages, and travellers can also search with a photo.
How are items returned to people in other cities or countries?+
Your team sends them by courier or post, arranged in the claim’s private messages once ownership is verified. You use your own courier and any payment arrangement, because vFound takes no payments from guests. The completed return is recorded on the claim, and messages in another language are translated for your team.
Can we keep photos of sensitive items private?+
Yes. When photo auto-fill reads a photo that shows a passport, an ID card, a bank card or a lit screen, vFound AI’s privacy guard switches that photo to staff-only, and staff can keep any other photo private too. The item stays findable without exposing personal details, which then serve as verification questions.
Does vFound integrate with airline or airport baggage systems?+
No. vFound manages found property at your venue; it is not a baggage-tracing system and does not claim to be. Baggage stays with the airline’s system, and terminal lost property runs in vFound. For your own systems, vFound includes a REST API with scoped keys and signed webhooks for item, claim and lost report events.
What does it cost for a high-traffic site?+
vFound Lost & Found is built for a busy site: US$75/month, billed yearly at US$900, with unlimited items, team members and storage, photos, and vFound AI within a fair-use allowance. Every venue starts with a 14-day free trial that requires a valid card; cancel before day 14 to avoid the yearly charge.
Which languages can travellers use?+
Travellers can use thirteen: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. Guest pages, claim pages and emails appear in those languages, chosen from the browser or picked by the traveller. For items logged with photo auto-fill, vFound AI writes search keywords in seven: English, Spanish, French, German, Dutch, Italian and Arabic. Item titles show as your team wrote them. Messages and lost reports in another language are translated for your team, who can reply in the traveller’s language.
Does vFound AI decide who gets a passport or phone back?+
No. vFound AI compares a claim’s answers and proof photos with your private record and suggests whether they are consistent, with red flags and a question to ask next. It never changes a claim or an item on its own and never identifies people from images. A person on your team decides each claim and each return.
Can one terminal send a found item to another?+
Yes, between venues you own in one customer group. An owner or manager sends an item that is still waiting for its owner, with a note, and a team member at the other venue receives it. While it travels it is on no guest page, and the sender can take it back until it is received. An item with a claim waiting, or any claim history, stays where it is.
Is vFound lost property software or lost and found software?+
Both names describe the same desk job, and vFound handles it under the name Lost & Found. Your team logs found items with a photo, travellers search and claim from anywhere, and your team verifies each claim and records the return.
What does a traveller see before they claim an item?+
The photo your team chooses to show, the title, when it was found, the venue and a button to start a claim. Recognising an item does not confirm ownership, and your team checks every claim. Staff can keep any photo private.
Reunite travellers with their things. Remotely.
Snap a photo and vFound AI writes a listing travellers can search in seven languages, while your team verifies each claim and arranges the return. Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial