vFound vs HotelsHero
HotelsHero is self-service luggage room software for hotels, free to the hotel and funded by optional guest fees.
vFound Checkroom gives each coat, bag or suitcase a number and a photo, puts the ticket on the guest’s phone and hands things back with one scan, for one yearly price per venue.
HotelsHero facts checked against its public website on 25 September 2026.
Side by side
| Feature | vFound | HotelsHero |
|---|---|---|
| Price | US$199 per venue a year, unlimited tickets; 14-day free trial, no card | “Free for hotels. Always.” A small fee applies only if the hotel charges guestsSource |
| Guest ticket | Numbered QR ticket on the guest’s phone, emailed or printed; no app | A unique QR code for self-service storageSource |
| Photo of the item | Photo of each item at check-in | Not publicly statedSource |
| Self check-in | Guests fill in their ticket from a QR sign; staff give it a number | Self-service through a QR sticker on the storage room or deskSource |
| Fees | Staff record a fee as cash or card, with nightly totals; vFound does not take guest payments | Optional fees for late departuresSource |
| Things left at closing | End the night: what is left is listed, and chosen items move to vFound Lost & Found with their photo; guests who left an email are told | Not publicly statedSource |
Choose HotelsHero if
- You only store luggage and want guests to do it themselves.
- You want to charge guests for late storage.
- You want a free product funded by guest fees.
Choose vFound if
- You also check coats and bags at an event or a bar.
- You want staff to photograph and number each item.
- You want what is left to move into lost and found.
Frequently asked questions
Is HotelsHero free?+
HotelsHero says it is free for hotels, with a small fee only if the hotel charges guests. vFound Checkroom costs US$199 per venue a year, plus applicable taxes, and covers coats, bags and luggage.
Try vFound Checkroom with your own desk.
Start a 14-day free trial of vFound Checkroom. No card required.
Start your 14-day free trial