vFound vs Deliverback
Deliverback is a return delivery service for hotels: the hotel registers free, sends the guest a link, and Deliverback arranges the courier while the guest pays the transit fee.
vFound Lost & Found is the system behind the desk: every found item is logged from a photo, guests search your own lost and found website and claim privately, and your team decides each return. Here is how the two compare, fact by fact.
Deliverback facts checked against its public website on 6 October 2026.
Side by side
| Feature | vFound | Deliverback |
|---|---|---|
| Price | US$75/month per venue, billed yearly (US$900 a year); 14-day free trial, valid card required | Free for the hotel; the receiving party pays the transit feeSource |
| Public found items page | Yes: every venue has its own photo-led public website, where guests search by text or photo and claim privately | No: Deliverback says it cannot provide pictures of lost items at airports, hotels or other businessesSource |
| Lost item requests | Online lost reports on your website, with possible matches shown straight away and an email each time a likely match is logged, for 90 days | The hotel sends the guest its Deliverback link to complete a lost item request, then confirms once the item is foundSource |
| Returns | Pickup booking and manual shipping. Optional paid shipping on enabled, reviewed routes | Deliverback arranges courier pickup and trackable delivery on the guest’s behalf, with packaging kits sent on registration and optional insurance paid by the receiving partySource |
| Found items log | Photo listings with vFound AI auto-fill, QR labels for items and storage bins, and claims decided by staff | Not publicly stated |
Choose Deliverback if
- You only need guests’ items shipped home, at no cost to the hotel.
- You want a courier service to arrange pickup, packaging and delivery for each return.
- You already keep your found items log elsewhere.
Choose vFound if
- You want a found items log with photos, storage bins and a record of every claim.
- You want guests to search your found items themselves on your own branded website.
- You want vFound AI to write listings and suggest matches, while staff decide every return.
- You also run parcels, coat check, equipment or visitors at the same desk.
Frequently asked questions
Is Deliverback lost and found software?+
Deliverback describes a return delivery service: a hotel registers, sends the guest a link to request the item and confirms when it is found, and Deliverback arranges the courier, with the guest paying the transit fee. vFound Lost & Found is the system for logging items, publishing them on your own website, checking claims and arranging pickup or postage.
Who pays for returns with Deliverback and with vFound?+
Deliverback says the receiving party pays the transit fee, so the service is free for the hotel. With vFound, the venue pays US$75/month, billed yearly at US$900; claims are free, your team books pickups or arranges postage, and optional paid shipping is offered only on enabled, reviewed routes.
Try vFound Lost & Found with your own desk.
Start a 14-day free trial of vFound Lost & Found. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial