Keep hotel stay context current from Cloudbeds
With vFound Enterprise, connect a property-level Cloudbeds API key limited to read:reservation. vFound keeps only minimal stay context for Lost & Found and Parcels, while your team can keep working manually if the connection pauses.
Cloudbeds and vFound, working together
- Reads the reservation reference, guest name, arrival and departure dates, room and reservation state into private Stays.
- Keeps imported stay context separate by site and rejects older provider updates that arrive out of order.
- Tests the read-only connection before activation, syncs in bounded pages and pauses it after repeated failures without stopping desk work.
Connect it in three clear steps
- 1
Create a property API key
In Cloudbeds, create a property-level API key with read:reservation only. The property controls and can revoke this key.
- 2
Save and test it in vFound
Open Settings, Connections, Operational systems. Add Cloudbeds, paste the key, optionally enter the property ID and run the connection test.
- 3
Turn on automatic sync
After the test succeeds, turn on sync. Check its last successful run in the same panel, or pause and remove it at any time.
Details before you connect
- The key and saved sync cursor are encrypted and never shown again after they are saved.
- vFound does not read rates, payment or card data, loyalty data, identity documents, guest preferences or unrelated reservation notes.
- This is a customer-configured API connection built against Cloudbeds documentation. It is not a Cloudbeds Marketplace listing or certification.
Frequently asked questions
Which vFound products use Cloudbeds stays?+
Lost & Found and Parcels can use private stay context when either product is open for the site.
Does the Cloudbeds connection need vFound Enterprise?+
Yes. Testing, turning on and syncing a Cloudbeds connection are part of vFound Enterprise. Staff can add stays by hand, by CSV or through the scoped API without it.
Can vFound change a Cloudbeds reservation?+
No. The connection reads reservation context with read:reservation and does not create or change a reservation.
What happens if Cloudbeds is unavailable?+
Repeated failures pause only the connection. Staff can still add and correct stay context manually or through the documented vFound API.
What does vFound store from Cloudbeds?+
Only the stay context the desk needs: the reservation reference, guest name, arrival and departure dates, room and reservation state, kept in private Stays and separate by site. vFound does not read rates, payment or card data, loyalty data, identity documents, guest preferences or unrelated reservation notes.
How do we stop the Cloudbeds connection?+
Pause or remove it in vFound at any time from the same Operational systems panel, and revoke the property API key in Cloudbeds, which the property controls. Desk work carries on by hand, by CSV or through the vFound API.
Connect your front desk today.
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