Front Desk Software: Lost and Found, Parcels, Coat Check and Equipment in One Place
A front desk rarely does one job. The same team logs found items, signs for deliveries, checks coats and lends out chargers. Front desk software that covers all four in one workspace saves logins, training and the gaps between tools.
The essentials
- Most venue desks handle four kinds of custody: found items, parcels, coats and bags, and things they lend.
- Separate tools mean separate logins, separate training and records nobody can search together.
- vFound runs all four in one workspace with one login and one team, and each product has its own yearly price.
- Each product has its own 14-day free trial, so a venue can start with one and add another later.
What a front desk actually looks after
Walk up to the desk of a hotel, a university residence or a conference centre and watch for an hour. Someone hands in a phone they found in the lobby. A courier drops off six parcels for guests and staff. A visitor leaves a coat and a suitcase for the afternoon. A student borrows a laptop charger until the evening.
Each of those is the same job underneath: the desk takes something into its care, keeps a record of it, and hands it to the right person later. Most venues still run each one differently: a logbook for lost property, a spreadsheet for parcels, paper tickets for coats and a clipboard for equipment.
Why separate tools cost more than they save
A separate tool for each job looks tidy on paper. In practice it means four logins, four sets of training for every new starter and four places to look when a guest asks where their things are. Records that live in different places never answer the question a manager actually asks: what is the desk holding right now, and for whom?
Paper makes it worse. Tickets get lost, handwriting is guessed at, and when something goes missing there is no history of who handled it.
What one workspace gives the team
vFound puts found items, parcels, coats and equipment in one workspace. Staff sign in once and see only the products their venue uses. The same phone camera photographs a found wallet, a parcel label, a coat at check-in and a laptop being added to the equipment desk.
- Lost & Found publishes found items on the venue’s own guest website and records every return.
- Parcels reads the label with vFound AI, emails a pickup pass and records a signed handover.
- Checkroom gives each coat, bag or suitcase a number and the guest a QR ticket on their phone.
- Equipment puts a QR label on everything the desk lends, with due times and reminders.
Every product shares unlimited team members and roles, guest emails in six languages, Slack and Microsoft Teams alerts, and an API with signed webhooks.
Pay only for what your desk uses
Each product has its own yearly price per venue: Lost & Found US$599, Parcels US$399, Checkroom US$199 and Equipment US$199, plus applicable taxes. There are no monthly plans and no per-seat charges. A venue that only runs a coat check pays for Checkroom and nothing else.
How to start
Each product has its own 14-day free trial, once per venue, with no card required. Choose the products you want at sign-up, or add one later from Billing and its trial starts then. Nothing is charged unless you subscribe.
Frequently asked questions
What is front desk software?
Front desk software records the things a desk looks after for other people: found items, deliveries, coats and bags, and equipment it lends. It replaces logbooks and spreadsheets with a searchable record and tells people when something is ready for them.
Do I have to buy every vFound product?
No. Each product has its own yearly price per venue: Lost & Found US$599, Parcels US$399, Checkroom US$199 and Equipment US$199, plus applicable taxes. Start with one and add another whenever you need it.
Can the same team use every product?
Yes. Every product includes unlimited team members, and staff see only the products your venue uses, in one workspace with one login.