Multi-site lost and found software for a network of sites.
Multi-site lost and found software connects lost reports and found items across a network of sites. With vFound Enterprise each site keeps its own vFound Lost & Found, the network page shows matches and open work across them, and guests can use one shared report page. Lost & Found costs US$75/month per site, billed yearly at US$900 for each site.
vFound is multi-site lost and found software for organisations whose items turn up at one site and whose owners ask at another: each site keeps its own lost and found, and the network page shows matches and open work across all of them. It is lost and found software for multiple locations, such as stations, terminals, campuses or hotels, and it is part of vFound Enterprise.
Guests can use one shared report page for the whole network, and staff can send an item to the site where its owner reported it, with every step on the record.
Reviewed
Picture your guest website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
Fit and limits
- Who it is for
- Organisations that run lost and found at several sites, such as transit networks, airports, universities and hotel groups.
- Price
- US$75/month per site, billed yearly at US$900. 14-day free trial we set up with you, then yearly by invoice.
- What it replaces
- A paper logbook, a spreadsheet or a drawer of found items, with a photographed, searchable record.
- What it does not do
- More than one site and network management are part of vFound Enterprise; a one-site account is one site.
- Matching suggests pairs and staff decide; vFound does not move an item by itself.
- Only with vFound Enterprise
- More than one site, single sign-on, two-step sign-in, deployment in your own country and guest SMS and WhatsApp alerts are only available with vFound Enterprise, which is scoped and priced for your organisation. What Enterprise includes
Key facts
| Price for one site | US$75/month per site, billed yearly at US$900. Prices in EUR, GBP, CAD and AUD |
|---|---|
| What is included |
|
| Limits | No limit on records, team members or storage. Other limits: up to 6 photos per found item, 500 storage bins, 2,000 rows per found-item CSV import, 100 emailed-in photos a day, 10 API keys and 25 webhook addresses. |
| Languages | Guests see pages and emails in 13 languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic. The staff workspace is in English, Spanish, French, German, Dutch, Italian and Arabic. |
| Where data is held | Hosted by OVHcloud in Singapore, with an encrypted copy of backups in Canada. When AI assistance is on, vFound AI reads the photo or text in Australia. Deployment in your own country comes with vFound Enterprise. |
| How to start | 14-day free trial we set up with you, then yearly by invoice. Request a trial |
Facts from the field
Figures and rules published by operators, regulators and industry bodies, each linked to its source.
- Transport for London collects and stores property found on London Buses, the Tube, the Docklands Light Railway, London Overground, the Elizabeth line, black cabs, the London Cable Car and Victoria Coach Station. Transport for London
- Transport for London charges no fee to collect an item from a station or garage before it is sent on to its Lost Property Office. Transport for London
See the whole lost and found journey in one short film.
See everything in vFound Lost & FoundA bag found on a bus, reported at the station
Found at reception
A passenger reports a lost bag at a city centre station. The bag turns up that evening at a depot across town. Each site runs its own lost and found, and the network has to connect the two.
Read more
- With network matching on, each open lost report is checked against the live found items at the network's other sites.
- Each possible match shows what was lost, what was found and a link into each site's record. It never shows the reporter's name, email, phone or photos.
- Staff mark Not a match, or send the item to the reporting site from the site that holds it.
- Matching is off until the network's owner switches it on, and a daily email tells the staff who handle each site's lost reports about new matches.
One page for guests across the network
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
A network can publish one shared report page. The guest chooses the site where they think they lost the item, or I'm not sure, and the report goes to that site or to the intake site you choose. With found-item browsing on, the page can also show found items at every listed site that shows its items.
Read more
Publishing the page does not switch on matching, and a site that keeps its found items private is marked Reports only.
Who sees which sites
“I think that’s mine.”
Brown leather wallet · reception
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Network roles decide what each person sees: a group owner, manager or viewer sees every active site in the network; a regional manager or regional viewer sees only the sites in their region. Someone outside the network sees nothing, and group access never grants billing or the right to close a site's account.
Read more
- Matches and open work: what is open at each site, per product, with filters and a CSV export.
- Find a person: owners and managers find the records holding one person's details across their sites, to answer a data request.
- Network settings: sites, policies, Lost & Found, team and activity, and the service report.
What a network needs and what it does not do
More than one site, with network management across the sites, is part of vFound Enterprise; a one-site account is one site. Starting a network and adding a site to it need a current Enterprise grant. Matching suggests pairs and staff decide; vFound does not move an item by itself, book couriers or take payments.
How vFound Lost & Found works
From the shelf to its owner in three steps.
- 1
Photograph it. vFound AI writes it up.
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
- 2
Guests find it themselves.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
- 3
Verify privately. Return on the record.
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
See everything in vFound Lost & Found
Photograph found items, publish them on your own guest website and return them to their owners.
Its own page has the film, the use cases, each screen and the answers to common questions.
See everything in vFound Lost & FoundFrequently asked questions
Can a lost report at one site match an item found at another?+
Yes, when the network's owner switches network matching on. Each open report is checked against the live items at the network's other sites, and staff see the possible pair with a link to each record.
Can guests report a loss without knowing which site it was?+
Yes. On the shared report page the guest can choose I'm not sure, and the report goes to the intake site the network chose.
How is a found item sent to another site?+
Through the existing item transfer, made by an owner or manager of the site that holds it, with the reporting site chosen. The transfer is on both sites' records; your team moves the item itself.
Talk to us about your network.
A network is part of vFound Enterprise, scoped and priced for your organisation. Request a trial and tell us how many sites you run.
Request your free trial