Your Own Lost and Found Website: What Your Venue and Guests Get
A personalised lost-and-found website is a public page dedicated to your venue. Guests browse the items your team chooses to publish, recognize a possible match and submit a private claim. Behind it, staff manage the inventory, evidence and return.
The essentials
- Each vFound venue has its own unique venuecode.vfound.io address.
- Your name, brand colour and cover photo make the page recognisable.
- The public catalogue and private team workspace have different access.
One recognisable address for your venue
With vFound, a venue gets its own address such as yourvenue.vfound.io. The venue code identifies its page; another customer cannot take the same code. This is a personalised address on vfound.io, not a promise of hosting on a separate domain you own.
The practical benefit is clarity. Your reception team, website and printed signs can all point to one place. Guests search the catalogue for the venue they visited, instead of guessing which location or organization has their belongings.
Your name + your colours + your found-item photos
Make the guest page feel like your venue
Set the venue name, brand colour, cover image and guest-facing message. Choose an image guests associate with the location and explain what they can do on the page. Keep the message short: “Browse the items found here. Recognize yours? Send our team a claim.”
The homepage preview lets you try a name and colour before setup. It is an illustration, not an address-reservation tool. The live demo shows a working sample catalogue.
Let photos start the search, then keep the claim private
A guest can scan published photographs, narrow the catalogue and open an item. If it looks familiar, the claim form asks for details that help the venue verify ownership. The team compares those answers with its record before approving a return.
Guests do not need to create a vFound account or download an app to browse and claim. Claim follow-up uses a private link. They should keep that link private and use the venue’s contact route if they need help.
Photos are for recognition by people. Do not confuse a photo-led workflow with a guarantee of automated image matching or automatic ownership verification.
Give staff a separate place to work
The staff workspace holds inventory, storage details, private notes and claim conversations. That is different from the guest catalogue. A staff member should review which photographs and details will be public before publishing an item, especially for documents, payment cards and devices.
A complete return involves both views: publish an appropriate listing, review the private claim, agree collection or shipping, then record the completed handover. A venue website makes access easier; it does not replace the team’s ownership checks.
Launch it where guests already look
- Link it from your official website’s contact, guest services or lost-property page.
- Download your venue’s QR sign and place it at relevant staffed points.
- Give reception a short script and the exact address.
- Check the page and a sample workflow on a phone before sharing it widely.
If your organization has several locations, agree how each location’s code, collection point and team will be managed. Keep the address stable once signs and links are in circulation.
Start a free trial to set up your venue, or talk to the team about a multi-location rollout.