Your Own Lost and Found Website: What Your Venue and Guests Get

One recognizable address for your venue

With vFound, a venue gets its own address such as yourvenue.vfound.io. The venue code identifies its page; another customer cannot take the same code. You can also use a subdomain of your own website, such as lostandfound.yourhotel.com, pointed at vFound with one CNAME record. Custom domains work with a subdomain like this one, not with your main domain itself.

The practical benefit is clarity. Your reception team, website and printed signs can all point to one place. Guests search the catalog for the venue they visited, instead of guessing which location or organization has their belongings.

Make the guest page feel like your venue

Set the venue name, brand color, cover image and guest-facing message. Choose an image guests connect with the location and explain what they can do on the page. Keep the message short: “Browse the items found here. Recognize yours? Send our team a claim.”

The Lost & Found page preview lets you try a name and color before setup. It is an illustration, not an address-reservation tool. The live demo shows a working sample catalog.

Speak your guests’ language

Guest pages, claim pages and guest emails come in twelve languages: English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese and Simplified Chinese. vFound picks the language from the guest’s browser, and guests can switch it themselves. This is included for every venue.

vFound AI goes further. For items logged with photo auto-fill, it writes search keywords in six languages, so a guest who types “cartera” or “portefeuille” still finds the wallet your team logged in English. Item titles show as your team wrote them. When a guest writes to you in another language, the message is translated for your team, and staff can reply in the guest’s language.

Let photos start the search, then keep the claim private

A guest can scan published photographs, narrow the catalog by category and date, and open an item. If it looks familiar, the claim form asks for details that help the venue verify ownership, and the guest can add proof photos. The team compares those answers with its record before approving a return.

When a guest cannot spot their item, vFound AI helps them look. They can search with a photo of what they lost, or of a similar item; that photo is used for the search only and is not stored. Or they can describe the loss in their own words: AI asks a few short follow-up questions and fills in a lost report for the guest to check and send. AI then ranks likely matches from your found items, with a one-line reason for each. For 90 days, the guest gets an email each time a likely match is logged.

Guests do not need to create a vFound account or download an app to browse and claim. Claim follow-up uses a private link. They should keep that link private and use the venue’s contact route if they need help.

AI suggests. Your team decides. A likely match is a lead for a person to check, not proof of ownership. vFound AI never changes a claim or item status on its own, and it never identifies people from images.

Give staff a separate place to work

The staff workspace holds inventory, storage details, private notes and claim conversations. That is different from the guest catalog. Staff photograph an item and vFound AI writes the listing. It suggests the title, category, color, brand (only a brand it can read on the item), a description, tags and a value band, and staff check and save. When a guest writes in, AI can draft a reply for staff to edit and send.

A staff member should still review which photographs and details will be public before publishing an item, especially for documents, payment cards and devices. vFound AI’s privacy guard helps here: when photo auto-fill reads a photo that shows an ID, a bank card or a lit screen, it switches that photo to staff-only, while the item stays listed.

A complete return involves both views: publish an appropriate listing, review the private claim, agree collection or shipping, then record the completed handover. Guests can book a pickup time within your venue’s hours and get an add-to-calendar link and a reminder. The AI claim check compares a new claim with your private record and suggests a question to ask next, but a person decides each claim and each return. A venue website makes access easier; it does not replace the team’s ownership checks.

Launch it where guests already look

1. Add it to your own website with the vFound widget: one line of code shows your lost and found as an embedded page or a floating button. You can also link to it from your contact, guest services or lost-property page.
2. Download your venue’s QR sign and place it at relevant staffed points.
3. Give reception a short script and the exact address.
4. Check the page and a sample workflow on a phone, in English and in a second language, before sharing it widely.

If your organization has several locations, agree how each location’s code, collection point and team will be managed. A customer-owned group command centre can cover venues you own, show aggregate workload and policy differences, and give existing team members group-wide or regional access. Each venue keeps its own page, records and subscription. Keep the address stable once signs and links are in circulation.

Start your venue’s 14-day free trial with a valid card, or talk to the team about a multi-location rollout.