What is the best iLost alternative?

For venues that want guests to report a loss, see possible matches and receive an email if the item is logged later, vFound is a photo-first alternative with its own branded site per venue and published prices. If you need 19 languages or certifications, iLost may fit better.

Can people report a lost item on iLost?

No. iLost’s support site says only found items are displayed and people cannot file a lost report. They search the found items an organisation has published. vFound lets guests do both: search, or report a loss and get one email if a match is logged later.

Who pays for shipping with iLost and with vFound?

With iLost, the owner pays for shipping online, and the price includes an iLost handling fee; some organisations add an admin fee. vFound charges guests nothing, and the venue decides whether to offer pickup or its own shipping.

iLost Alternative: Guest Loss Reports and Published Prices

Q: How much does iLost cost?

iLost does not publish business pricing on its site. Capterra lists usage-based pricing, a free version and a free trial. vFound costs US$79 or US$129 a month, or US$474 or US$774 a year.

The short answer

vFound adds what iLost’s public search leaves out: guests can report a loss, see possible matches at once and get an email if the item turns up later. Each venue has its own branded site, prices are published at US$79 or US$129 a month, there is a 14-day trial with no card, and guests pay vFound nothing.

iLost is a capable platform with real advantages, especially for multilingual and public-sector operators, so read the comparison before you decide.

How iLost works

iLost for Business is a lost and found platform for organisations, run by iLost B.V. in the Netherlands, with a free public search site. It serves events, city and government, transport, hotels, amusement parks and more.

Anyone can search an organisation’s found items 24 hours a day in 19 languages, as on the Eindhoven Airport page. Photos can be shown, though they may be hidden for security. Only found items are displayed, and people cannot file a lost report. The organisation that found an item verifies ownership using control features. For returns, the owner pays for shipping online; the price includes an iLost handling fee, and some organisations add an admin fee.

Its strengths are substantial. iLost claims ISO 27001, ISO 9001, GDPR, PCI DSS and WCAG 2.1, and names customers including Arriva, GVB, Connexxion, Q-dance, Meininger Hotels, Walibi, several Dutch municipalities and Pathé. Business pricing is not published; Capterra lists usage-based pricing, a free version and a free trial, with a 4.7 out of 5 rating from 23 reviews.

Where vFound differs

Guests can tell you what they lost. On vFound, a guest who cannot see their item can report the loss and instantly see possible matches to check by photo. If a matching item is logged later, they get one email. Staff see every report and can turn one into a claim. Suggestions come from text and category, and the person confirms by the photo.

A site that is yours. Each venue gets its own branded lost and found website at yourvenue.vfound.io, with your name, colours and cover photo, plus printable QR code signs. On Pro the catalogue is photo-led, and each item can be published with or without its photo. Starter lists items as text.

Private claims with proof. Guests submit a private claim, answer category-specific verification questions and can attach proof photos. Staff accept or decline, and the conversation runs through a private email link with no account needed.

Flat, published prices and no guest fees. Starter is US$79 a month or US$474 a year; Pro is US$129 a month or US$774 a year, with a self-serve 14-day trial and no card. vFound charges guests nothing, and the venue sets any shipping arrangement. vFound does not take shipping payments, so if you want owners to pay for delivery online, iLost handles that.

iLost and vFound side by side

	iLost	vFound
Public search	Yes, 24 hours a day, in 19 languages	Yes, any time, no account or app; in English
Venue branding	Organisation page on iLost’s search site	Own site at yourvenue.vfound.io with your name, colours and cover photo
Guest loss reports	Not possible; only found items are shown	Guests see possible matches instantly, then one email if a match is logged later
Photos	Can be shown, or hidden for security	Pro: publish with or without the photo. Starter: text listings
Ownership checks	Organisation verifies with control features	Private claim, category-specific questions, proof photos; staff accept or decline
Shipping	Owner pays online; includes an iLost handling fee, and some organisations add an admin fee	Venue sets any shipping arrangement; guests pay vFound nothing
Certifications	Claims ISO 27001, ISO 9001, GDPR, PCI DSS, WCAG 2.1	None listed
Pricing	Not published; Capterra lists usage-based pricing, a free version and a free trial	US$79 or US$129 a month; US$474 or US$774 a year; 14-day trial, no card
Track record	Arriva, GVB, Pathé and others; Capterra 4.7/5 from 23 reviews	No public figures

Positioning reflects each vendor’s public materials as of September 2026; confirm current features and prices with the vendor before deciding.

Who should choose which

Choose iLost if your visitors speak many languages, if you are a transport operator, municipality or large event organiser that needs certifications such as ISO 27001 and PCI DSS, if you want owners to pay for shipping online without your team handling payment, or if a free version or usage-based pricing suits your volumes.

Choose vFound if you want guests to be able to report a loss and hear back when the item appears, you want a lost and found site in your own brand, you want a flat price you can budget for, and you would rather guests paid nothing to vFound to get their belongings back.

Try vFound free for 14 days, or compare the field in our best lost and found software guide.