vFound Lost and found desk kit

Keep the item, its storage location and the next action together.

1. Match each physical item to one reference and a labelled storage place.
2. Keep ownership evidence in a restricted record, separate from any public description.
3. Assign one staff member to unresolved claims and pickup arrangements.
4. Check review dates against your venue policy; a review date is not permission to dispose of an item.
5. Record the return or other authorised outcome before closing the entry.

Reply when someone reports a lost item
Hello [name],
Thank you for contacting [venue]. Please tell us when and where you last had the item and a distinguishing detail that is not visible in a public description. Do not email passwords, payment card numbers or identity documents. We will check our records and reply with the next step. Your reference is [reference].
[Desk contact and opening hours]

A workbook can organise a small desk, but it cannot match photos, offer guests a searchable website or keep a separate permission boundary for each claim. Do not share the staff workbook publicly.

https://vfound.io/tools/lost-and-found-log-template